StreamLive Pro

Sign-up says a temporary email is not allowed

Sign-up refused with "Disposable / throwaway email addresses are not allowed"? Why StreamLive Pro asks for a permanent address, and which addresses work.

Updated November 5, 2026 · 3 min read

The message "Disposable / throwaway email addresses are not allowed. Please use a permanent email." means the address you typed belongs to a service that hands out short-lived mailboxes. StreamLive Pro refuses those at sign-up, with an email and password and also with Sign up with Google or Apple. Use an address you will keep: everything important about the account goes to it, such as the verification code, password resets, sign-in alerts and payment receipts.

Why we ask for a permanent address

• You need it later. The account email is how you reset the password, get two-step codes by email, receive invoices and hear from support. A mailbox that expires in an hour locks you out of your own account.
• One trial per person. The 7-day trial is given once per mailbox. Throwaway addresses are the usual way around that, so they are blocked: What the StreamLive Pro 7-day trial includes.
• Sign-in needs a verified email. An account cannot sign in until its email is verified, so the address has to receive our mail.

What you see and what to do

Steps

1. Pick an address you will keep. A work mailbox, a personal Gmail, Outlook or iCloud address, or your own domain. Check that you can open it now.
2. Open the sign-up page again. Type your name, the new email and a password of at least 10 characters with a letter and a digit, accept the terms and press the sign-up button.
3. Or use Sign up with Google. If you have a Google account, Sign up with Google skips typing a password and verifies the address for you. See Sign in to StreamLive Pro with Google or with email.
4. Verify the email. We send a code to the address. Type it on the verification screen. If it does not arrive, see The verification email did not arrive: what to do.
5. Change the address later if you need to. In Settings, Profile, you can move the account to another permanent email: Change your StreamLive Pro password or account email.

Good to know

• Aliases count as the same mailbox. A Gmail address with dots moved around, or with a +tag (for example [email protected]), is treated as the same mailbox as the plain address. It does not create a second trial.
• A team member uses their own address. If you are joining someone's team, accept the invitation with the exact email it was sent to: Invite team members to your account.
• Privacy. We use the address for the account and for service messages. Marketing mail goes out only if you ticked the box at sign-up. More in Privacy and security: the short answers.

Other sign-up situations

Can I change the account email later? Yes. In Settings, Profile, type the new address and confirm with your current password. The change takes effect after you click the link we send to the new address.

I mistyped my email at sign-up. What now? The verification code goes to the address you typed, so it will not reach you. Sign up again with the correct address; the account with the wrong address cannot sign in without verifying.

When to contact support

If the address belongs to a real, long-term provider and you still get the message, write to [email protected] from another mailbox. Send the domain (the part after @), the time you tried, and a screenshot of the message. We check the list and fix it if the domain was blocked wrongly. See When you are connected to a person.

Frequently asked questions

Why can't I sign up with a temporary email?

Temporary mailboxes expire, and the account email is how you verify the account, reset the password and receive invoices. They are also used to take the trial again, so StreamLive Pro blocks them at sign-up.

Does Sign up with Google get around it?

No. The same rule applies to Google and Apple sign-up. A normal Google account address is fine.

Can I use Apple's Hide My Email?

Yes. Apple's private relay addresses are accepted, and our mail reaches your inbox through Apple.

Can I use a +alias of my Gmail for a second trial?

No. Dots and +tags on a Gmail address are treated as the same mailbox, so they lead to the existing account.

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