StreamLive Pro

Sign-up says the email is already registered

Email already registered" when you sign up to StreamLive Pro? You already have an account with that mailbox. How to get into it, and what to do if it was not you.

Updated November 5, 2026 · 3 min read

"Email already registered" at sign-up means a StreamLive Pro account already uses that mailbox, so a second one cannot be opened with it. Most often it is your own older account: you signed up before, maybe with Google, or you started a sign-up and never typed the verification code. The fix is to sign in to that account, or reset its password. The same rule covers spellings of one Gmail mailbox: dots in a different place or a +tag lead to the same account.

What you see and what to do

Steps

1. Go to the sign-in page. Type the same email and the password you think you used.
2. If you signed up with Google, use Sign in with Google. A Google account with the same Gmail address opens the same StreamLive Pro account: Sign in to StreamLive Pro with Google or with email.
3. If you do not remember the password, reset it. Press Forgot password and type the email. We send a reset link. If it does not arrive, see The password reset email did not arrive.
4. If the email was never verified, verify it now. Sign in with the email and password: the sign-in asks for the verification code first, and you can ask for a new one. See The verification email did not arrive: what to do.
5. If it is not your account, take it back. A password reset proves you own the mailbox. After you are in, open Settings, Security, change the password, look at Active sessions, and turn on two-step verification.
6. If you want a fresh start, keep the account. A second account for the same mailbox is not possible, and the trial is given once per mailbox. Change plans, delete content, or change the account email instead: Change your StreamLive Pro password or account email.

Joining a team with an existing email

If a team owner invited your address and you already have a StreamLive Pro account with it, do not sign up again. Sign in with that account and open the invitation link: the team workspace is added to your account. The invitation must be accepted with the exact address it was sent to. See Invite team members to your account.

Using a different email

You can open a separate account with a different mailbox that you own, for example a work address for a business channel. Each account has its own plan, connections and trial history. Throwaway addresses are refused: Sign-up says a temporary email is not allowed. One trial is given per person, so a second account does not give a second trial.

When to contact support

Write to [email protected] from the address in question if the password reset never arrives, if you think someone opened an account with your email without you, or if the account you reach is not the one you expect. Send the email address, the sign-in method you used (password, Google or Apple), and a screenshot of the message. Never send your password. See When you are connected to a person.

Frequently asked questions

Why does StreamLive Pro say my email is already registered?

An account already uses that mailbox, usually your own from an earlier sign-up. Sign in to it, or reset its password with Forgot password.

I signed up with Google before. How do I get in?

Use Sign in with Google with the same Google account. It opens the same StreamLive Pro account.

Can I open a second account with the same email?

No. Each mailbox has one account. Gmail spellings with dots or a +tag count as the same mailbox.

I never finished signing up. What now?

Sign in with the email and the password you chose. You are asked to verify the email first, and you can ask for a new code there.

Someone else seems to have used my email. What should I do?

Reset the password with Forgot password, which only works from your mailbox. Then change the password, check Active sessions in Settings, Security, and write to support.

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