StreamLive Pro

Change your StreamLive Pro password or account email

Change your StreamLive Pro password in Settings, Security, and your account email in Profile with a confirmation link. What signs out, and what to do with Google sign-in.

Updated November 5, 2026 · 4 min read

To change your password, open Settings, choose Security, type your current password and the new one twice, and press Update password. Your other devices are signed out at once and you get an email about the change. To change the email address of the account, type the new address in Settings, Profile, confirm with your current password and save: we send a link to the new address, and the email changes only after you click it. If you signed up with Google and never set a password, create one first with Forgot password on the sign-in page.

Before you start

• Your current password. Both changes ask for it. Forgot it? Use Forgot password on the sign-in page, which sends a reset link.
• A password that passes the rules. At least 10 characters, with at least one letter and one digit. Common patterns, such as password, 12345678 or the word streamlive, are refused.
• Access to the new mailbox. For an email change you must be able to open the confirmation email at the new address within an hour.
• Know what signs out. Changing the password signs out every other device and disconnects ChatGPT or Claude. Confirming a new email signs out every device, including this one.

Steps

1. Open Settings, Security. Choose Settings in the side menu, then Security. The first card is Change password.
2. Type the passwords. Current password, then New password and Confirm new password. The eye icon shows what you typed.
3. Press Update password. A message confirms the change. This device stays signed in; every other device is signed out, and we email you a notice with a link in case it was not you.
4. To change the email, stay on Security. Type your current password in the Current password field and leave the new password fields empty.
5. Open Profile and type the new email. In Personal details, replace the address in Email, then save the change with the button at the bottom of Profile.
6. Open the confirmation email. We send a link to the new address and a short notice to the old one. The link works for one hour. Until you click it, the account keeps the old email.
7. Sign in again. After you click the link, every device is signed out. Sign in with the new email and your password.

What the change affects

Reconnecting an assistant takes two steps: Use StreamLive Pro from ChatGPT and Claude. Your network connections (YouTube, Facebook and the rest) do not change; they are tied to the networks, not to your StreamLive Pro password.

More security in the same place

The Security section also has two-factor authentication (2FA) with an authenticator app, Active sessions (a list of the devices signed in to the account), and Sign out of all devices. Log out in the menu signs out only the device you are on. More on how we protect accounts: Privacy and security: the short answers.

What can go wrong

If someone else changed your password or email, write at once to [email protected] from the address that received the notice. See When you are connected to a person.

Frequently asked questions

How do I change my StreamLive Pro password?

Open Settings, then Security. Type your current password and the new one twice, then press Update password.

What are the password rules?

At least 10 characters, with at least one letter and one digit. Very common patterns are refused.

I signed up with Google. How do I set a password?

Use Forgot password on the sign-in page with your account email. After that you can change the password and the email in Settings.

Why did my ChatGPT or Claude connection stop after I changed my password?

A password change signs out everything that used the old sign-in, including connected assistants. Connect the assistant again from ChatGPT or Claude, the same way you connected it the first time.

When does my new email take effect?

Only after you click the confirmation link we send to the new address. Until then the account keeps the old email.

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