StreamLive Pro

When you are connected to a person

Most questions are answered at once. These are the topics a person handles, and how it works.

Updated October 25, 2026 · 1 min read

The digital assistant answers questions about the product, plans, prices, the trial, billing, cancellation and refunds, following the written policy. For the topics below, the request is passed to a person, who replies by email:

Topics that go to a person

• A discount, special price or an offer for an organisation. The assistant does not give discounts or coupon codes. A person can review the request. What everyone gets: annual billing, two months free.
• A refund request that is not clear-cut, a duplicate or wrong charge, or a billing dispute.
• An invoice in a company's name or with a business or company number.
• A legal question, a formal demand, copyright or a Content ID claim.
• Security: suspected unauthorised access to an account, or reporting a vulnerability ([email protected]).
• Privacy: a GDPR or privacy-law request that cannot be done from inside the account ([email protected]).
• Enterprise: custom allowances, an SLA, a data-processing agreement or team onboarding.
• An older plan (Standard, Professional, Business and similar).
• A large event that needs a one-off increase of the fair-use level.
• Anything that does not work as it should and is not solved by the usual steps.

How it works

Write your request and a person replies by email to the address on the account. You can also write directly to [email protected]. There is no committed response time, and urgent requests about an active live broadcast get priority.

Links: pricing https://streamlivepro.io/#pricing · terms https://streamlivepro.io/terms · privacy https://streamlivepro.io/privacy · cancel https://streamlivepro.io/cancel · help center https://streamlivepro.io/help · support [email protected]

Frequently asked questions

Do you have a discount code?

We do not have discounts to offer here. The saving everyone gets is annual billing: 12 months for the price of 10. If you like, I can pass your request to a person who will review it.

I want to talk to a human.

Of course. Tell me what you need and it will go to a person who replies by email. You can also write to [email protected].

I was charged twice.

A duplicate charge is always refunded. I am passing this to a person now. Please include the charge date and the last 4 digits of the card.

We are a large organisation and need a quote.

Enterprise is arranged individually. I will pass your details to a person who will get back to you.

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