StreamLive Pro

Service unavailable in your region

StreamLive Pro says "Service unavailable in your region" or "Registration unavailable in your region" at sign-up? Which countries are affected and why.

Updated November 5, 2026 · 3 min read

"Service unavailable in your region" (or, on the email sign-up form, "Registration unavailable in your region under applicable export-control law (OFAC)") means the sign-up came from a country where we cannot open accounts because of sanctions law. Today that is Cuba, Iran, North Korea and Syria. The country is read from the internet connection the request comes from. The message appears only when a new account is opened, with email, Google or Apple. It is different from "Payments in your country open soon", which concerns paid plans and leaves the trial running.

Which countries and why

StreamLive Pro does not open accounts from countries under comprehensive US sanctions, as listed by the US Treasury's Office of Foreign Assets Control: OFAC sanctions programs and country information (checked 5 November 2026). Our list today is Cuba, Iran, North Korea and Syria, and we update it when the law changes. The rule is part of our terms of service: The terms in plain words, and business details.

What you see and what to do

Steps

1. Read the message. A region message names the region or OFAC. A payments message says payments open soon. They have different fixes.
2. Check your connection. If you use a VPN, a proxy, a corporate network that exits abroad, or a satellite or roaming connection, the country we see may not be the country you are in.
3. Sign up from your own connection. If you are outside the countries above, turn off the VPN or proxy, refresh the sign-up page, and try again.
4. Use the same rules for every path. Email, Google and Apple sign-up all check the same list, so switching path does not change the result.
5. If you are in one of these countries, we are not able to open an account for you. This is a legal requirement, not a technical problem, and support cannot override it.

Good to know

• Existing accounts. The check runs when an account is created. If you already have an account and see a different error when signing in, it is not this rule: Troubleshooting the problems that come up most.
• Watching a live. Viewers watch on YouTube, Facebook and the other networks, under those networks' own rules. This page is about opening a StreamLive Pro account.
• Privacy. The connection's country is read for this check and to show prices in your currency. How we handle account data: Privacy and security: the short answers.

When to contact support

Write to [email protected] if you are outside the countries above, without a VPN or proxy, and still get the region message. Send the country you are in, your internet provider, the time you tried, the sign-up path (email, Google or Apple), and a screenshot of the message. See When you are connected to a person.

Frequently asked questions

Why does StreamLive Pro say the service is unavailable in my region?

The sign-up came from a country where we cannot open accounts because of US sanctions law. Today that is Cuba, Iran, North Korea and Syria.

I am not in those countries. Why do I see it?

Your connection probably goes out through one of them, for example a VPN or proxy. Turn it off and sign up from your own connection.

Is "payments in your country open soon" the same thing?

No. That message is about paid plans not being sold in your country yet. Your account and trial keep working.

Can support make an exception?

No. The rule comes from sanctions law, so we cannot open accounts from those countries.

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