StreamLive ProSign in to StreamLive Pro with Google or with email
Sign in to StreamLive Pro with Google or with email and password. Both lead to the same account when the address matches; how to add a password and what Google changes.
You can sign in to StreamLive Pro in two ways: Sign in with Google, or your email and password. When the Google address and the account email are the same, both lead to the same account, with the same files, plan and connections. An account created with Google has no password you know; if you want one, set it with Forgot password on the sign-in page. Two-step verification, if you turned it on, is asked after either way.
Before you start
- Know which address the account uses. The account email is in Settings, Profile. Google signs you in to the account whose email equals the Google address, not to another one.
- Sign up with a permanent address. Throwaway or temporary mailboxes are refused, also through Google: Sign-up says a temporary email is not allowed.
- One account per mailbox. Variants of the same Gmail mailbox (with dots or a +tag) count as the same address. A second account for them is refused.
- For team members. Each member signs in to their own account, by Google or by email, and reaches yours through the invitation: Invite team members to your account.
Steps
- Open the sign-in page. Go to streamlivepro.io and choose sign in.
- To use Google, press Sign in with Google. Choose the Google account. If no StreamLive Pro account has that address, a new one is created with the 7-day trial. If one exists, you enter it.
- To use email, type the email and password. Press sign in. A new account by email confirms the address with a 6-digit code first: The verification email did not arrive: what to do.
- Complete the second step if asked. Enter the code from your authenticator app, an email code or a passkey: Turn on two-step verification (2FA) in StreamLive Pro.
- Want a password on a Google account? On the sign-in page press Forgot password, type the account email and open the reset link (valid 60 minutes). Choose a password of at least 10 characters with a letter and a digit. From then on both ways work.
- Check the address in Profile. Open Settings, Profile, and confirm the email is the one you expect. Changing it: Change your StreamLive Pro password or account email.
Which way fits
| Sign in with Google | Email and password | |
|---|---|---|
| Address check at sign-up | Google already confirmed the mailbox | A 6-digit code by email |
| Password to remember | None | Yes, at least 10 characters with a letter and a digit |
| Two-step verification | Asked after Google, if on | Asked after the password, if on |
| Lost access | Recover the Google account with Google | Forgot password on the sign-in page |
| Deleting the account | Confirmed by an email link | Confirmed with the password |
Things that surprise people
- Google on an account that was never confirmed. If someone signed up by email with your address but never entered the code, Sign in with Google takes the account over: Google proved the mailbox is yours. The password typed at that sign-up stops working, other sessions are signed out, and we email you that the account was secured. Set a new password with Forgot password if you want one.
- Google on a pending deletion. Signing in with Google within 30 days of deleting the account restores it, as a password sign-in does: Restore a StreamLive Pro account you asked to delete.
- Changing the Google address does not move the account. If your Google account gets a new email, sign in with email and password, or change the account email in Profile first.
- Signing out. Log out in the menu signs out only this device. Settings, Security has Sign out of all devices.
What can go wrong
| What you see | Likely cause | Fix |
|---|---|---|
| Invalid credentials | A wrong password, or a Google account with no password | Use Sign in with Google, or set a password with Forgot password |
| An account already exists for this mailbox. Please sign in with it instead. | A Gmail variant (dots, +tag) of an existing account | Sign in with the original address |
| Email already registered | The address already has an account | Sign in, or reset the password: Sign-up says the email is already registered |
| Disposable / throwaway email addresses are not allowed | A temporary mailbox | Use a permanent address |
| Too many attempts | Several wrong passwords | Wait, or reset the password: Too many sign-in attempts: try again in 15 minutes |
Frequently asked questions
Can I sign in to the same account with Google and with a password?
Yes, when the Google address and the account email are the same. Set a password once with Forgot password, and both ways work.
I signed up with Google. What is my password?
There is none you know. Use Forgot password on the sign-in page with your account email to set one.
Does Sign in with Google skip two-step verification?
No. If two-step verification is on, it is asked after Google too, unless the device is trusted.
Can I sign in with a different Google account than my account email?
No. Google signs you in to the account with the same address. With a different address it creates a new account.
Does Google see my StreamLive Pro data?
No. Google only confirms who you are and shares your name, email and profile picture with us for the account.
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