StreamLive Pro

Sign-up is temporarily limited - try again later

Lots of people are signing up from your network" or "Too many sign-up attempts for this e-mail address"? Why sign-up pauses for a while and how to finish it.

Updated November 5, 2026 · 3 min read

StreamLive Pro limits how many new accounts can be opened from one network, and how many sign-up attempts can be made for one mailbox, within an hour. When a limit is reached, sign-up pauses with a message, and it opens again by itself after a while. The network limit usually hits shared connections, such as an office, a school, a conference Wi-Fi or a VPN, where many people appear as one address. The mailbox limit usually means the account already exists, or the form was sent many times.

What you see and what to do

Steps

1. Check whether the account already exists. If you sent the form several times, the first try may have worked. Go to the sign-in page and sign in with the same email and password.
2. Look for the verification email. A first try that worked sent a code to your mailbox. Check the inbox and spam: The verification email did not arrive: what to do.
3. If the network is shared, use Sign up with Google. For a network message, Sign up with Google is a separate path with its own limit. See Sign in to StreamLive Pro with Google or with email.
4. Or switch network. Turn off the VPN, or move from the office Wi-Fi to the phone's mobile data, then sign up again.
5. Or wait. The limits count the last hour. "A few minutes" is often enough for the network message; the mailbox message can take up to an hour.
6. Send the form once. Fill everything, press the sign-up button once, and wait for the next screen. Pressing again counts as another attempt.

Signing up a group

If several people in one place sign up together, for example a class or a team at an event, they share one network and can reach the limit. Let each person use Sign up with Google, or sign up from their phone on mobile data, or spread the sign-ups over time. If they will work in one account, the owner can invite them as team members, and each accepts with their own email: Invite team members to your account.

Why the limit exists

Automated scripts try to open many accounts at once from one place, for example to take the trial again and again. A limit per network and per mailbox stops that while real people continue. It applies only to new accounts: signing in to an existing account is not affected. Wrong passwords at sign-in have their own, separate limit: Too many sign-in attempts: try again in 15 minutes.

When to contact support

Write to [email protected] if you still cannot sign up after an hour on a different network, or if you need to open several accounts for an organization at once. Send the email you tried, the time, the network you were on (home, office, VPN), and a screenshot of the message. See When you are connected to a person.

Frequently asked questions

Why can't I sign up right now?

Sign-up is limited per network and per mailbox within an hour. A shared network or many tries with one email reach the limit; it opens again by itself.

How long do I have to wait?

Often a few minutes for the network message. For the mailbox message, and for the Google network message, up to an hour.

Will Sign up with Google work instead?

Often yes, for the network message: Google sign-up has its own limit. If it also says too many new accounts, switch network or wait.

Does this limit block me from signing in?

No. It applies only to opening new accounts. Signing in to an existing account works as usual.

Did my account get created anyway?

Possibly, if one of the tries went through. Try to sign in, and look for our verification email.

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