StreamLive Pro

The verification email did not arrive: what to do

No StreamLive Pro verification code after sign-up? Check spam, wait a minute and press Resend code, fix a mistyped address, or confirm through Sign in with Google.

Updated November 5, 2026 · 3 min read

After you sign up with an email and password, we send a 6-digit code and a confirmation link to that address. The code works for 15 minutes. When it does not arrive, the most likely place is the spam or promotions folder; next come a typo in the address and a work mailbox that holds outside mail. On the verification page press Resend code (once a minute at most). A new code replaces the old one. If the address is a Gmail account, Sign in with Google confirms the mailbox without any code.

Symptoms and fixes

Steps

1. Wait two minutes. Most codes arrive within seconds, but some mail services delay first messages from a new sender.
2. Search the whole mailbox. Look in spam, junk and promotions, and search for StreamLive Pro. If you find it there, mark it as not spam so the next messages arrive in the inbox.
3. Check the address. Think back to the address you typed at sign-up. A letter off (gmial.com, hotmial.com) means it went elsewhere.
4. Press Resend code once. On the verification page press Resend code. Wait for New code sent, then open the newest email only. Every new code cancels the earlier ones.
5. Type the code. Type or paste the 6 digits; the page checks the code by itself after the sixth digit. Or click the link in the email.
6. On Gmail, use Google instead. Go to the sign-in page and press Sign in with Google with the same address. Google proves the mailbox, and the account is confirmed at once. The password you chose at sign-up stops working; set a new one later with Forgot password if you want one: Sign in to StreamLive Pro with Google or with email.
7. Wrong address? Sign up again. Use the correct address. The account with the typo stays unconfirmed and you can ignore it.
8. Still nothing after an hour? Contact support as below.

Why we confirm the address

The code proves the mailbox is yours before the 7-day trial starts, and it is the address we use for receipts, deletion notices and two-step email codes. That is also why temporary or throwaway mailboxes are refused at sign-up: Sign-up says a temporary email is not allowed. What the trial includes once you are in: What the StreamLive Pro 7-day trial includes.

When to contact support

Write to [email protected], or use When you are connected to a person, if no code arrives within an hour after one Resend code and you already checked spam. Write from another address you can read, and include the address you signed up with, the time you signed up and your mail service (Gmail, Outlook, a work domain). We never ask for your password.

Frequently asked questions

How long is the StreamLive Pro verification code valid?

15 minutes. After that, press Resend code and use the new one.

How often can I ask for a new code?

Once a minute, and up to 5 times an hour for the same address. Each new code replaces the previous ones.

I typed the code wrong three times. What now?

The code pauses for 30 minutes after 3 wrong tries. Press Resend code: a new code clears the pause.

Can I skip the email code?

Yes, if the address is a Google account: Sign in with Google confirms the mailbox at once. Otherwise the code or the link in the email is needed.

I signed up with the wrong email. Can I change it?

Sign up again with the right address. The account with the wrong address stays unconfirmed and does nothing.

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