StreamLive ProMy podcast RSS feed is not public
Podcast RSS feed not public or shows Not found: the trial, an ended plan, Private or Unlisted visibility, a missing owner email or no episodes, and how to fix each one.
The most likely reason is the plan. On the 7-day trial you can build the whole show, cover and episodes included, but the feed is private: anyone who opens the feed link, Spotify and Apple included, gets "Not found". The podcast manager says so in a banner, "Your feed is private on the trial". The feed opens to apps once the account is on a paid plan. The second most likely reason is the show's own visibility setting: Private hides the feed completely, and Unlisted keeps it out of podcast directories on purpose.
Symptom, cause and fix
| Symptom | Likely cause | Fix |
|---|---|---|
| The feed link shows "Not found", and a banner says the feed is private on the trial | The account is on the trial | Choose a paid plan; the same link starts working, nothing to resubmit. See /pricing?lang=en |
| The feed worked before and now shows "Not found" | The paid plan ended and was not renewed | Renew the plan. The show and episodes are still in your account |
| "Not found", on a paid plan | The show's visibility is Private | Set Who can find the podcast to Public |
| The feed opens in a browser, but an app says the show is blocked or will not list it | Visibility is Unlisted, which asks directories not to list it | Set it to Public, then submit again |
| The feed opens, but Spotify or Apple say there is no owner email | The owner email is not verified, so it is not written in the feed | Verify it: Verify your podcast owner email for the RSS feed |
| The feed opens, but an app says there are no episodes | Nothing is published yet; drafts and scheduled episodes are not in the feed | Publish at least one episode: Add an episode to your podcast RSS feed |
| The video feed link shows "Not found" | The show has no video episodes | Make a video version of an episode, or submit the audio feed only |
Steps
- Open the podcast manager. In Connections open the podcast card (Podcast hosting) and click Podcast settings.
- Look at the chip and the banner. The chip at the top shows your plan name when the feed can be public, or Private (trial). A yellow banner with Choose a plan means the plan is the reason.
- Check the visibility. On the Automation and privacy card, Who can find the podcast has three choices. Public: listed in apps once you submit it. Unlisted: works for anyone who has the feed link, but directories and search engines are told not to list it. Private: the feed and episodes cannot be reached at all.
- Check the owner email line. On the same card it must say Verified. An unverified address is left out of the feed, and apps have nowhere to send their ownership code.
- Check that something is published. On the Episodes tab at least one episode must say Published.
- Click Check feed. It lists errors to fix and suggestions that do not block.
- Open the feed link in a private browser window. If you see the feed's text, apps can read it too. If you see "Not found", go back to steps 2 and 3.
Why the trial keeps the feed private
On the trial you can try every step: creating the show, uploading the cover, verifying the email, making episodes and checking the feed. Submitting to Spotify or Apple during a trial would put a show in their apps that disappears if you do not continue, and listeners would be left with a dead feed. So the feed opens only on a paid plan. Your feed address does not change when you upgrade, so everything you prepared stays valid.
The same logic applies when a paid plan ends: the feed is closed, and apps will report it as unreachable after their next reads. Renewing opens the same address again. Plan details: How many podcast shows and episodes your plan includes.
Unlisted is not broken
Unlisted is meant for a show you share privately, for example with a class or a team, through the feed link. The feed carries tags that tell directories not to list it, and search engines are asked not to index its page. If you submit an Unlisted feed to Spotify or Apple, expect them to refuse it. For a public show, choose Public, then submit: Publish your podcast to Spotify and Apple Podcasts, and for the other apps Submit your podcast to Amazon Music and other podcast apps.
When to contact support
If you are on a paid plan, the show is Public, the owner email is verified, an episode is published, and the feed link still shows "Not found" in a private window, write to [email protected]. Send the feed link, the show name, the time you tried, and a screenshot of the Automation and privacy card.
Frequently asked questions
Why does my podcast feed say Not found?
Usually because the account is on the trial, the paid plan ended, or the show is set to Private. All three make the feed unreachable on purpose.
Will my feed address change when I choose a paid plan?
No. The same address starts working, so you can copy it during the trial and submit it once the plan is active.
What is the difference between Unlisted and Private?
Unlisted works for anyone with the link but asks directories and search engines not to list it. Private cannot be opened by anyone.
Is my podcast deleted when my plan ends?
No. The show and its episodes stay in your account. Only the public feed closes until you renew.
Keep reading
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