StreamLive Pro

Privacy and security: the short answers

What data is kept, where, who sees it, what we never do with it, and how to delete or export it.

Updated October 25, 2026 · 2 min read

What we never do

• We do not sell your data, to anyone.
• We do not share your content with advertisers.
• We do not train AI models on your content. The AI providers we work with are contractually barred from training on it.
• We do not read private messages and do not store your network passwords.

Connecting networks

Every network connects through its own official sign-in screen (OAuth). Your network passwords never pass through us. Access tokens are stored encrypted with AES-256-GCM and are deleted immediately when you disconnect a network.

Where data is stored

• Israel: the application server, payment processing (Cardcom) and invoicing (EZcount).
• Germany (Frankfurt, EU): the database, the job queue and error monitoring.
• United States / global: Cloudflare (video, file storage and CDN), the AI providers and the email service.

The full sub-processor list: https://streamlivepro.io/subprocessors

Security

All traffic is encrypted with TLS. Account passwords are stored as bcrypt hashes. Data is also encrypted at rest. You can turn on two-factor authentication (TOTP) and see and sign out of every active session. Card details are never stored by us at all.

AI

AI features work only on content you submit to them (transcription, translation, captions, suggestions). The content is sent to the provider that performs the task and is not used to train models. AI output can be wrong, so review it before publishing.

Your rights (GDPR and Israeli privacy law)

• Export: Account settings → Privacy → download JSON or CSV.
• Deletion: deleting your account blocks access at once, and after 30 days everything is permanently deleted (except billing records, 7 years).
• Disconnecting a network: deletes the connection and its access tokens immediately.
• Other requests (access, correction, objection): [email protected]. Data Protection Officer: [email protected]. We answer within 30 days.

How long data is kept

• Account and content: while the account is active.
• Media files after a paid subscription ends: 30 days.
• Live chat and viewer statistics of a broadcast: up to 30 days.
• Billing records: 7 years, by law.
• Encrypted backups: a cycle of up to 30 days.

Who is responsible for your data

The service is operated by StreamLive Pro. Full business details are in the terms of use: https://streamlivepro.io/terms · Contact: [email protected]. Full policy: https://streamlivepro.io/privacy · Data deletion: https://streamlivepro.io/data-deletion · GDPR: https://streamlivepro.io/gdpr

Links: pricing https://streamlivepro.io/#pricing · terms https://streamlivepro.io/terms · privacy https://streamlivepro.io/privacy · cancel https://streamlivepro.io/cancel · help center https://streamlivepro.io/help · support [email protected]

Frequently asked questions

Do you sell my data?

No. We do not sell it, do not share it with advertisers, and do not train AI models on your content.

Where is my data stored?

The database is in Frankfurt (EU), the application server in Israel, and video files on Cloudflare. The full breakdown is on the sub-processors page.

Do you keep my YouTube or Facebook password?

No. You connect through the network's official sign-in screen, and the password never passes through us.

How do I delete all my data?

Account settings → Danger zone → Delete account. Access is blocked at once, and after 30 days everything is permanently deleted, except billing records we must keep by law.

Are you GDPR compliant?

Yes. Access, correction, export and deletion are available in your account or at [email protected].