StreamLive Pro

Sign-up says the security check did not pass

Sign-up refused with "The security check did not pass" or "Please complete the security check"? What the check is, why it fails, and how to get past it.

Updated November 5, 2026 · 3 min read

The sign-up page of StreamLive Pro runs an automatic check that tells people from bots, using Cloudflare Turnstile. Most of the time you never see it: it runs in the background and only shows a small box when it wants you to confirm. When the check does not pass, sign-up stops with "The security check did not pass. Please refresh the page and try again." The usual causes are a page left open too long, a browser extension that blocks the check, or a network the check does not trust. Refreshing the page fixes most cases.

Cloudflare describes how Turnstile works on its own page: Cloudflare Turnstile docs (checked 5 November 2026).

What you see and what to do

Steps

1. Refresh the sign-up page. The check gives a one-time result that expires. A form left open for a long time, or sent twice, needs a fresh one.
2. Fill the form and send it at once. Name, email, password and the terms box, then press the sign-up button. If a small box appears, follow what it asks.
3. Turn off blockers for this page. Ad blockers, script blockers and some privacy extensions stop the check from loading. Allow the page, or use a private window without extensions.
4. Leave the in-app browser. If you opened the link inside WhatsApp, Instagram, Facebook or another app, open it in the phone's own browser instead. Supported browsers: Which browsers and devices work with StreamLive Pro.
5. Try without the VPN or proxy. Some shared VPN and proxy addresses are flagged as automated traffic. Turn the VPN off for the sign-up, then turn it back on.
6. Use Sign up with Google. The Google path does not go through this check, and verifies your email in the same step: Sign in to StreamLive Pro with Google or with email.
7. Then verify the email. After sign-up we send a code. Type it on the verification screen: The verification email did not arrive: what to do if it does not arrive.

Why the check is there

Automated scripts try to open accounts in bulk, for example to take the trial again and again. The check, together with a limit on sign-ups from one network and one mailbox, keeps that out without asking real people to solve puzzles. It is only on the sign-up form: signing in to an existing account does not use it.

If it still fails

Can a VPN make the check fail? Yes, sometimes. Some shared VPN and proxy addresses look like automated traffic. Turn the VPN off for the sign-up, or use Sign up with Google.

I refreshed and it still fails. What else can I try? Open the page in another browser or a private window without extensions, and make sure it is not opened inside another app. If it still fails, write to support with a screenshot.

When to contact support

If you tried a refresh, another browser, no VPN and Sign up with Google, and none works, write to [email protected]. Send the browser and device you use, whether you are on a VPN or a work network, the time you tried, and a screenshot of the message. Do not send your password. See When you are connected to a person.

Frequently asked questions

What is the security check on the sign-up page?

An automatic check from Cloudflare that tells people from bots. Usually it runs in the background; sometimes it shows a small box asking you to confirm.

Why did the security check fail?

Most often the result expired because the page was open a long time, or a browser extension, VPN or in-app browser stopped it. Refresh the page and send the form right away.

Is there a way to sign up without the check?

Sign up with Google does not use this check. It also verifies your email at once.

Does the check run when I sign in?

No. It is only on the sign-up form for new accounts.

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