StreamLive ProToo many sign-in attempts: try again in 15 minutes
StreamLive Pro says too many sign-in attempts? After 5 wrong passwords sign-in pauses for 15 minutes. Wait, or reset the password, which clears the count at once.
The message appears after several wrong passwords in a row for the same email. After 5 failed tries from the same connection within 15 minutes, StreamLive Pro pauses sign-in for that email on that connection for 15 minutes, to stop someone guessing your password. Nothing is wrong with the account and nothing was changed. You can wait the time in the message, or reset the password with Forgot password: a successful reset clears the count at once and you can sign in with the new password straight away.
What the message means
| What you see | Likely cause | Fix |
|---|---|---|
| Too many failed attempts. Try again in N minutes. | 5 wrong passwords for this email from this connection | Wait the minutes shown, or reset the password |
| Too many auth attempts. Try again in 15 minutes. | The same limit, counted by our security layer | Wait 15 minutes, or reset the password |
| Too many failed attempts for this account. Try again in N seconds. | Many wrong passwords for this account from devices it never used | Wait the seconds shown; a device you signed in from before is not slowed down |
| Too many auth attempts, and you typed only once | Many failed sign-ins from your shared network (an office, a campus, a mobile carrier) | Try from another connection, such as phone data, or wait 15 minutes |
| Invalid credentials, again and again | The account was created with Google and has no password | Use Sign in with Google: Sign in to StreamLive Pro with Google or with email |
| Too many wrong codes. Try again in N minutes. | Wrong two-step codes, not passwords | See My two-step verification code is not accepted |
Only failed tries count. A successful sign-in never adds to the count, and a correct password after a pause works normally.
Steps
- Stop trying for now. Each extra wrong try during the pause does not help and can keep you locked longer on a shared network.
- Check the address. A typo in the email (for example gmial.com) means every password fails. The sign-in page suggests a fix for common domain typos.
- Check the keyboard. Caps Lock, the keyboard language (Hebrew instead of English letters), and a password manager that fills an old password.
- Did you sign up with Google? Then the account has no password you know. Press Sign in with Google instead.
- Reset the password. Press Forgot password on the sign-in page, type the account email and open the link we send (valid 60 minutes). Choose a new password of at least 10 characters with a letter and a digit. The reset clears the failed-attempt count for your address.
- Sign in with the new password. It works at once, also within the 15 minutes. Other devices are signed out by the reset, and we email you that the password changed.
- Or simply wait. After the time in the message, sign in with the right password.
- Turn on two-step verification. If you did not cause the failed tries, someone may be guessing. A second step stops a guessed password: Turn on two-step verification (2FA) in StreamLive Pro.
If it was not you
Failed tries you did not make mean someone typed your email on the sign-in page. The pause protects the account; the password was not accepted. Reset the password anyway if it is weak or used on other sites, then turn on two-step verification. In Settings, Security, Active sessions lists every device signed in to the account, and Sign out of all devices ends them: Change your StreamLive Pro password or account email.
When to contact support
Write to [email protected] if the message stays after a successful password reset, or if you see Account suspended instead: that is a block, not a sign-in limit (Account blocked - contact support). Send from the account address, with the exact message, the time and the browser or app you used. Never send your password. More ways to reach us: When you are connected to a person.
Frequently asked questions
How long does StreamLive Pro lock sign-in after wrong passwords?
15 minutes after 5 wrong passwords for the same email from the same connection. The message shows the minutes left.
Is there a faster way than waiting?
Yes. Reset the password with Forgot password. A successful reset clears the failed-attempt count, and you can sign in with the new password at once.
Is my account blocked?
No. Only new sign-in tries for that email from that connection pause for a while. Your files, broadcasts and scheduled lives keep working.
Why am I locked when I typed the password only once?
Others on the same network, such as an office or a mobile carrier, may have failed many sign-ins. Try from another connection, or wait 15 minutes.
Does a wrong two-step code count as a wrong password?
No. Two-step codes have their own count: 5 wrong codes pause the second step for at least 15 minutes.
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