StreamLive ProRestore a StreamLive Pro account you asked to delete
Deleted your StreamLive Pro account by mistake? Within 30 days, sign in with the password, Google or a reset link and it comes back. What returns and what to redo.
A deleted StreamLive Pro account is not erased at once. For 30 days it waits, and signing in brings it back: with your password, with Sign in with Google, or after resetting the password. Your files, settings and network connections return as they were, and we email you that the account was restored. What does not come back by itself is a paid subscription: deleting the account stopped it, so you choose a plan again if you want one. After 30 days the account and its data are gone for good.
Before you start
- Check the date. The email we sent when the deletion was scheduled gives the date it becomes final. Before that date, restoring takes one sign-in.
- Use the same address. The account is found by its email. Signing up again with that address does not create a new account: it shows This email belongs to an account that is scheduled for deletion.
- Forgot the password? Use Forgot password on the sign-in page. The reset link works on an account pending deletion, and the first sign-in with the new password restores it.
- Signed up with Google? Sign in with Google with the same Google account. That restores it too.
Steps
- Open the sign-in page. Go to streamlivepro.io and choose sign in. Do not sign up again.
- Sign in the way you used to. Email and password, or Sign in with Google.
- No password? Reset it. Press Forgot password, type the account email, open the link within 60 minutes and choose a new password. Then sign in with it.
- Complete the second step if you had one. Two-step verification stays as it was, so the code or passkey is asked as before.
- You are in. The deletion is cancelled at the moment you sign in, and we send an email that the account was restored.
- Check your plan in Billing. Open Billing. If you were on a paid plan, deleting the account stopped it. Choose a plan in Choose plan to continue paid features.
- Check your connections. Open Connections. Connections are kept, but a network may have expired its access in the meantime; reconnect any that show an error: Reconnect a channel whose connection expired.
What comes back and what does not
| Comes back as it was | Needs action |
|---|---|
| Profile, email, password and two-step verification | A paid subscription: it ended when you deleted; choose a plan again |
| Files in Storage, kept recordings, Shorts, projects | A refund issued at deletion is not reversed; the plan you choose is a new payment |
| Network connections and settings | Networks whose access expired: reconnect |
| Team members and their access | ChatGPT or Claude: connect again if the connection stopped |
When you deleted the account, billing stopped at once: renewals ended, the saved card was removed, and a first payment within 14 days with no use was refunded. Restoring does not restart billing, so nothing is charged without you choosing a plan: Undo a cancellation and keep your StreamLive Pro plan explains what you can and cannot resume.
After the 30 days
The account and its data are erased: profile, files, broadcasts, Shorts and connections. Support cannot bring them back. Billing records are kept, as the law requires. You can sign up again with the same address, but a new account with an address that already had a trial does not get another trial. More on deletion: How to delete your StreamLive Pro account.
What can go wrong
| What you see | Likely cause | Fix |
|---|---|---|
| This email belongs to an account that is scheduled for deletion | You tried to sign up again | Sign in instead, with the previous password or after a reset |
| Invalid credentials | The password is not the one the account had | Reset it with Forgot password, then sign in |
| Account suspended | The account was blocked by us, not deleted by you | A suspension is not lifted by signing in: Account blocked - contact support |
| No reset email | Spam folder, or several requests | See The password reset email did not arrive |
| Sign-in works but paid features are locked | The subscription ended at deletion | Choose a plan in Billing |
If more than 30 days passed but you think the date is wrong, write to [email protected] from the account address with the date you deleted. See When you are connected to a person.
Frequently asked questions
Can I recover a deleted StreamLive Pro account?
Yes, within 30 days of the deletion. Sign in with your password, with Google, or after a password reset, and the account comes back.
I forgot the password of the deleted account. What now?
Use Forgot password on the sign-in page with the account email. The first sign-in with the new password restores the account.
Will my paid plan come back?
No. Deleting the account ended the subscription. After restoring, choose a plan in Billing if you want paid features again.
Are my files still there after a restore?
Yes. Within the 30 days, files, recordings, Shorts and connections are kept and return with the account.
Can I sign up again with the same email instead?
Not while the deletion is pending; signing in restores the account. After 30 days a new account can use the address, without a new trial.
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