StreamLive ProThe payment page does not open
The StreamLive Pro payment page stays blank or says "The payment page could not be opened"? Causes, the full-screen option, and what each payment message means.
When you choose a plan, StreamLive Pro opens a secure payment page in a window over the dashboard, next to a summary of the plan. The card form inside it comes from our card processor, so anything that blocks third-party pages, such as a strict blocker, an old browser or an in-app browser, can leave it blank. Below the window there is a link, "Having trouble? Open the payment page in full screen", which opens the same page on its own and fixes most blank windows. If the message is "The payment page could not be opened. Please try again in a minute.", the page was not created on our side: wait a minute and try again.
What you see and what to do
| Symptom | Likely cause | Fix |
|---|---|---|
| "Loading the secure payment page..." never ends | The payment form is blocked inside the window | Press "Having trouble? Open the payment page in full screen" |
| "The payment page could not be opened. Please try again in a minute." | A short failure while creating the page | Wait a minute, then choose the plan again |
| "Payment is temporarily unavailable because of a problem with the card processor..." | A temporary problem at the processor. Nothing was charged | Try again in a few minutes. Our team is already notified |
| "Payments in your country open soon. Your free trial continues as usual..." | Paid plans are not sold in your country yet | Keep using the trial; we email you when you can subscribe |
| "You already have a subscription. Manage it from the billing portal." | The account already has a paid plan | Change the plan instead of buying a new one: Change or cancel your StreamLive Pro plan |
| "You already have this plan." | You chose the plan you are on | Choose another plan or billing cycle |
| No payment option in the phone app | The app has no payments | Pay on the website in a browser |
Steps
- Open Billing in a normal browser. Use Chrome, Safari, Edge or Firefox on a computer or phone, not a browser inside another app. Open Billing and choose the plan. Supported browsers: Which browsers and devices work with StreamLive Pro.
- Wait a few seconds. The window shows "Loading the secure payment page..." while the card form loads.
- Use the full-screen link if it stays blank. Press "Having trouble? Open the payment page in full screen" below the window. The same page opens on its own, and after paying you return to Billing.
- Turn off blockers for the payment. Ad blockers, script blockers and privacy extensions can block the card form. Allow the page, or use a private window without extensions.
- If you get "could not be opened", try again in a minute. Nothing was charged. Choose the plan again.
- If payments are temporarily unavailable, wait. The processor had a short problem. Nothing was charged and our team is on it. Try again in a few minutes.
- After paying, check Billing. The new plan shows in Current plan, and the invoice is in Billing: Find and download your StreamLive Pro invoices.
Before you pay
- Coupon first. If you have a discount code, enter it in Coupon before you choose the plan: Apply a coupon code to your StreamLive Pro plan.
- Currency. The page shows the currency you will pay in: Shekels or dollars: which currency StreamLive Pro charges.
- Only the owner pays. Team members do not see Billing through a team seat.
- The card stays with the processor. You type it on the processor's secure page inside the window; StreamLive Pro does not store card details.
When to contact support
Write to [email protected] if the page stays blank in full screen, in two browsers, or if you paid and the plan did not change. Send the account email, the browser and device, the plan and billing cycle you chose, the time, and a screenshot of the window or message. Never send the card number. See When you are connected to a person.
Frequently asked questions
Why is the payment window blank?
Usually a blocker or an in-app browser stops the card form from loading inside the window. Press "Open the payment page in full screen" below it, or use a normal browser window.
Was I charged when the page did not open?
No. When the page could not be opened, or payments were temporarily unavailable, nothing is charged.
Can I pay in the StreamLive Pro phone app?
No. The app has no payments. Open the website in the phone's browser or on a computer.
Why does it say payments in my country open soon?
Paid plans are not sold in every country yet. Your trial continues, and we email you when you can subscribe.
I already pay. Why can't I buy another plan?
An account has one subscription. To move to another plan, use Change plan in Billing; an upgrade charges only the difference.
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