StreamLive ProFind and download your StreamLive Pro invoices
Where to find StreamLive Pro invoices and receipts: Billing, Invoices, with a PDF for each payment, and how to put your business name and VAT number on them.
Every payment to StreamLive Pro produces an invoice automatically. To find them, click your initials at the top of the dashboard, choose Billing and open Invoices. Each row shows the date, the amount, the plan and the status, with a PDF button to download it. To have your business name, company or VAT number and address on future invoices, fill in the Details on your invoices card on the same page before the next payment.
Before you start
- Only the account owner sees invoices. Team members cannot open Billing through a team seat. If your accountant needs the invoices, download the PDFs and send them.
- The trial has no invoices. The trial is free and needs no card, so the list stays empty until your first payment ("No invoices yet").
- One invoice per charge. A first payment, each renewal and each upgrade charge has its own invoice. A refund produces a credit invoice.
Steps
- Open Billing. Click your initials or photo at the top right of the dashboard (top left in Hebrew) and choose Billing.
- Open Invoices. In the Billing menu choose Invoices. The section is called Invoice History.
- Read the row. Each row has Date, Amount, Plan and Status. Status is Paid, Pending, Failed, Refunded or Cancelled.
- Download the PDF. Press PDF at the end of the row. The invoice opens in a new tab, where you can save or print it.
- Add your business details for next time. On the Billing page, open the card Details on your invoices. Fill in Name, Business name, Company / VAT no. and Address, and press Save.
- Check the next invoice. The details you saved appear on the invoices issued from now on. They do not change invoices already issued.
What each status means
| Status | What it means | What to do |
|---|---|---|
| Paid | The charge went through. The PDF is the invoice for it | Nothing |
| Pending | The payment started but did not finish yet | Open the page again later; if it stays pending, write to support |
| Failed | The card was declined, so nothing was charged | Update the payment method from the payment message; see When you reach a limit: what the message means |
| Refunded | The payment was refunded; a credit invoice is issued | Nothing. A refund to the card usually appears within 5 to 10 business days |
| Cancelled | The payment was cancelled before it completed | Nothing was charged |
A row without a PDF button shows a dash. That happens while a payment is still pending, or for a payment that never completed.
Prices, currency and VAT
Accounts in Israel pay in shekels, with VAT included in the price, and receive an Israeli tax invoice for every payment. Accounts abroad pay in US dollars. The charge on your card statement carries the name shown on the Billing page under Payment method. Current prices are on the /pricing?lang=en page; the full rules for renewals, upgrades and refunds are in Plans, billing and limits and Change or cancel your StreamLive Pro plan.
Fix an invoice that was already issued
An issued invoice cannot be edited, by you or by us in place. To correct one, for example to add a company name you forgot, write to us in the support chat or at [email protected]. We issue a credit invoice and a new invoice with the right details. Send the invoice date, the amount and the details that should appear. See When you are connected to a person.
What can go wrong
| What you see | Likely cause | Fix |
|---|---|---|
| No invoices yet | No payment was made on this account | If you paid, check you are signed in to the account that paid |
| The invoice does not show my company | The details were saved after that invoice was issued | Ask support for a credit and a new invoice |
| Billing does not open | You are working in someone else's workspace as a team member | Switch back to your own workspace, or ask the owner for the PDF |
| I was charged twice | An upgrade charge and a renewal on different dates, or a real double charge | Compare the dates and plans in the list; if it is a double charge, write to support |
Frequently asked questions
Where are my StreamLive Pro invoices?
Click your initials at the top of the dashboard, choose Billing, then Invoices. Each payment has a row with a PDF button.
Can I add my company name and VAT number to the invoice?
Yes, for future invoices. Fill in the Details on your invoices card on the Billing page and press Save before the next payment.
Can I change an invoice that was already issued?
Not directly. Write to support, and we issue a credit invoice and a new invoice with the right details.
Do I get an invoice for the free trial?
No. The trial involves no payment, so there is no invoice. The first invoice comes with your first payment.
Can my team member download the invoices?
No. Billing and invoices are available only to the account owner. The owner can download the PDFs and share them.
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