StreamLive ProShekels or dollars: which currency StreamLive Pro charges
StreamLive Pro charges Israeli customers in shekels with VAT included and everyone else in US dollars with no VAT added. How we decide, and what to do if it looks wrong.
StreamLive Pro charges in one of two currencies. Customers in Israel pay in shekels (ILS), and the price already includes Israeli VAT. Everyone else pays in US dollars (USD), with no VAT added. The currency is decided by our server, not by the browser, and the plans page you see when signed in shows the same currency the checkout will charge. There is no euro or other currency at checkout.
The two currencies at a glance
| Shekels (ILS) | US dollars (USD) | |
|---|---|---|
| Who pays in it | Customers in Israel | Customers everywhere else |
| VAT | Israeli VAT is included in the price shown | No VAT is added |
| Invoice | An Israeli tax invoice and receipt for every payment | An invoice and receipt for every payment |
| Prices | On the /pricing?lang=en page, in shekels | On the /pricing?lang=en page, in dollars |
The annual plan costs ten months and gives twelve in both currencies. Plan names and limits are the same in both. Only the currency and the VAT differ.
How we decide which currency is yours
The server looks at these, in this order, and uses the first one that answers:
| Order | What we check | Result |
|---|---|---|
| 1 | The billing country of a payment you already made | Israel = shekels, any other country = dollars |
| 2 | The country your connection comes from | Israel = shekels |
| 3 | The phone number on your profile | An Israeli number (+972 or 05x) = shekels |
| 4 | The country on your profile or at sign-up | Israel = shekels |
| 5 | Otherwise | Dollars when your connection is from another country |
So after your first payment, the currency follows that payment's billing country, also when you travel. Before it, an Israeli signal leads to shekels with VAT. A subscription keeps its currency: renewals and plan changes are charged in the currency the subscription started in.
Where you see the currency
- The pricing page and Choose plan. Signed in, Billing, Choose plan shows the prices in your checkout currency, marked incl. VAT or No VAT added.
- The payment window. The amount and currency appear before you pay.
- Invoices. Each invoice in Billing, Invoices states the currency and, in shekels, the VAT included: Find and download your StreamLive Pro invoices.
- The card statement. The charge appears under the name of the company that operates StreamLive Pro, as the Billing page says. A bank abroad may convert shekels or dollars to your currency and add its own fee.
Paying as a business
The currency does not change for a company: an Israeli business pays in shekels with VAT included, a business abroad pays in dollars. What changes is the invoice. Before the next payment, fill in the business name, company or VAT number and address in the Details on your invoices card on the Billing page, and they appear on every invoice from then on. An Israeli business gets a tax invoice with the VAT shown separately. A business abroad gets an invoice with no Israeli VAT on it. Invoices already issued do not change; to correct one, support issues a credit invoice and a new invoice with the right details: Find and download your StreamLive Pro invoices.
When the currency looks wrong
| What happens | Why | What to do |
|---|---|---|
| You live in Israel but see dollars | No Israeli signal yet, for example a connection through a VPN abroad | Turn off the VPN, or add your Israeli phone number in Settings, Profile, and reload |
| You live abroad but see shekels | An Israeli signal, for example an Israeli phone number on the profile or a connection from Israel | Correct the profile details; if it stays, write to support before paying |
| The page asks you to reload before paying | The price you saw was in another currency than the checkout's | Reload the page; the new prices are what you will be charged |
| A coupon is refused for the currency | A fixed-amount coupon works only in its own currency | Use a coupon in your currency: Apply a coupon code to your StreamLive Pro plan |
| You want to move a running subscription to the other currency | A subscription keeps its currency | Write to [email protected] before the next renewal |
Nobody is charged an amount they did not see: when the page and the checkout disagree, the checkout stops and asks you to reload. For anything else write to [email protected] or see When you are connected to a person. Plan details: Plans, billing and limits.
Frequently asked questions
Does StreamLive Pro charge in shekels or dollars?
Customers in Israel pay in shekels with VAT included. Everyone else pays in US dollars with no VAT added.
Do I get a tax invoice in Israel?
Yes. Every payment in shekels produces an Israeli tax invoice and receipt, available in Billing, Invoices.
Can I choose to pay in dollars from Israel?
No. The currency is decided by the server from your billing country and other signals, so the price you see is the price you pay.
Why does my bank show a slightly different amount?
A bank abroad converts the charge to your own currency at its own rate and may add a fee. StreamLive Pro charges only the amount shown at checkout.
Can I pay in euros?
No. Checkout offers shekels for Israel and US dollars for everyone else.
Keep reading
StreamLive Pro says "Service unavailable in your region" or "Registration unavailable in your region" at sign-up? Which countries are affected and why.
Busy for a moment" or "under maintenance" messagesStreamLive Pro says "Busy for a moment", "The server is very busy right now" or "System under scheduled maintenance"? What each one means and what to do.
My podcast RSS feed is not publicPodcast RSS feed not public or shows Not found: the trial, an ended plan, Private or Unlisted visibility, a missing owner email or no episodes, and how to fix each one.
Sign-up is temporarily limited - try again laterLots of people are signing up from your network" or "Too many sign-up attempts for this e-mail address"? Why sign-up pauses for a while and how to finish it.
Want to try it? 7-day trial, no credit card.
Start free