StreamLive Pro

Change or cancel your StreamLive Pro plan

How to upgrade, downgrade, switch to annual billing or cancel your StreamLive Pro subscription on the Billing page, and when a refund applies.

Updated November 5, 2026 · 4 min read

You change or cancel your plan on the Billing page: click your initials at the top of the dashboard and choose Billing. Choose plan switches to another plan or between monthly and annual billing. Cancel stops the next renewal. An upgrade starts at once and you pay only the difference for the days left. A move to a cheaper plan, and a cancellation, take effect at the end of the period you already paid for. If you cancel within 14 days of a payment and have not used the paid service since that charge, the payment is refunded in full.

Before you start

• Billing is the owner's. Only the account owner sees Billing. Team members never reach it through a team seat.
• Know what you use. The Usage section of Billing shows your storage, translation, streaming and Shorts use, so you can see which plan fits. The plans and their limits are on the /pricing?lang=en page, and Which plan fits: Creator, Pro or Studio helps you compare.
• A coupon goes in first. If you have a discount code, enter it in Coupon before you choose the plan. It is applied at checkout.
• On the trial there is nothing to cancel. The trial needs no card and does not renew. You only choose a plan when you want to continue: My trial ended: what happens to my account and files.

Steps

1. Open Billing. Click your initials or photo at the top of the dashboard and choose Billing. Current plan opens first, with your plan name and billing cycle.
2. Open Choose plan. Press Change Plan, or choose Choose plan in the Billing menu.
3. Pick the billing cycle. Monthly, or Annual, which gives two months free. In Israel, an annual plan paid in shekels can be split into payments on a local card; the number of payments is shown there.
4. Pick the plan. Press the button on the plan you want and complete the payment on the secure payment page. Your card details are not stored by StreamLive Pro.
5. Check the result. An upgrade switches at once, and the difference for the rest of the period is charged right away with its own invoice. A downgrade starts at the end of the current period.
6. To cancel, open Cancel. On a paid plan the Billing menu ends with Cancel. Press Cancel subscription and read the confirmation window.
7. Confirm. Press Yes, cancel. The message tells you what happened: either the subscription ends at the end of the paid period (with the date), or, inside the 14-day window and with no use since the charge, the payment is refunded and the plan ends at once.

The same Cancel subscription button is also in Settings, Danger Zone. You can also cancel at streamlivepro.io/cancel or by writing to [email protected].

How changes and cancellations work

Use means any action in the paid service since the charge, such as going live, uploading, publishing, making Shorts or translating. The 14-day rule applies to a first payment and to an upgrade charge, not to renewals. A refund produces a credit invoice: Find and download your StreamLive Pro invoices. What happens to your files when a paid subscription ends: Plans, billing and limits.

Bigger setups: Enterprise is arranged individually and is not sold on the page. Write to [email protected].

What can go wrong

Frequently asked questions

How do I cancel my StreamLive Pro subscription?

Click your initials at the top, choose Billing, then Cancel, and press Cancel subscription. You can also cancel in Settings, Danger Zone, at streamlivepro.io/cancel, or by email.

Do I get a refund if I cancel?

If you cancel within 14 days of a payment and have not used the paid service since that charge, yes, in full. Otherwise the plan stays active until the end of the paid period and is not renewed.

If I upgrade mid-month, do I pay twice?

No. The new plan starts at once and you pay only the difference for the days left in the current period.

When does a downgrade take effect?

At the end of the period you already paid for. Until then you keep the bigger plan.

Can my team member change or cancel the plan?

No. Billing belongs to the account owner and is not available through a team seat.

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