Connect each network once on the Connections page, and from then on you can stream and publish to it from here. You always sign in on the network's own screen, and we never see your password.
Updated · 5 min read
Connect each network once on the Connections page, and from then on you can stream and publish to it from here. You always sign in on the network's own screen, and we never see your password.
Before you start
An active account on the network you want to connect, and its password.
Some networks have their own requirements (for example a Facebook Page, or a professional Instagram account). Each network's guide lists them.
In the side menu click Connections (Connections). In the phone app: More > Connected networks.
The Publishing tab holds the networks for videos and posts. The Live Ingest tab holds the networks for live streaming. You can also type a network name in the search box.
On the network's card click the Connect button with the network's name, for example Connect YouTube.
The network's own sign-in screen opens. Sign in there and approve the permissions. We never see your password.
You return to the Connections page by yourself. The card now says Connected and shows the account name.
On networks that have several pages or channels (Facebook, YouTube, Instagram) click Manage pages, tick where to publish and click Save.
What is on the page
At the top there are three counters: Connected (connections that work), To reconnect (connections that stopped working) and Active sources (WhatsApp and Telegram groups).
Below them are three shortcut buttons: Publishing, Live and Manual. Manual means live streaming with a stream key you paste yourself, plus custom RTMP destinations.
Then there are three tabs:
Publishing — networks for videos, pictures and posts, and further down live streaming with a stream key and Custom destinations.
Sources — WhatsApp and Telegram groups whose content is published automatically.
Live Ingest — networks for live streaming with one-click connect, plus the address and key for streaming from software like OBS.
What each card status means
Connected — everything works.
Needs reconnecting — the permission you gave has ended. The card shows a short sentence saying why, and two buttons: Reconnect and Remove.
Paused — the connection exists, but you switched off Broadcast and publish here.
Not connected — not connected yet, or an old connection ended a long time ago.
Manual setup — a network you connect with a server address and stream key.
Beta — a network that is new here.
Why a connection stops working
The permission you gave a network does not last forever. It ends when you change your password on the network, when you remove the permission in the network's settings, or simply after some time. LinkedIn, for example, ends every connection after 60 days.
We check connections in the background. When one breaks, its card changes to Needs reconnecting, the To reconnect counter goes up, and you get a notification called A channel needs reconnecting. A broadcast you start in the meantime simply skips that channel.
The fix is almost always to click Reconnect and approve again at the network.
Connecting the same account twice
If you connect an account that is already connected, no duplicate is created. The existing connection is updated with the new permission, and its error state is cleared. Older duplicates of the same account are switched off automatically.
To connect a different account on the same network (for example a second YouTube channel on another Google account), click + Add another account on the card.
Confirm Disconnect this channel? You will need to reconnect it to broadcast there again.
Disconnecting deletes the permission we stored, and we also ask the network to cancel it. A live broadcast that is going to that network stops. On a card that needs reconnecting the button is called Remove. If you only want to stop sending to a network for a while, switch off Broadcast and publish here instead of disconnecting.
In the phone app: More > Connected networks, pick the network and tap Disconnect.
Access was not granted, so the channel was not connected. You clicked cancel in the network's window. Click Connect again and allow every permission.
The connection attempt expired. Try again. Too much time passed on the network's screen. Click Connect again.
This channel was connected to a different account — the one signed in when you started. You started connecting while signed in here with another account. Sign in to that account, or disconnect it there and connect here.
Your ... plan includes ... publishing accounts, and ... are connected. Upgrade to connect more. You reached the number of accounts your plan allows. Disconnect one you do not need, or upgrade in Billing.
I want to stream to a Facebook group or profile. The one-click Facebook connection is for Pages. For a group, a profile or an event use the manual Facebook Live (stream key) card. See Connecting a Facebook Page.
The network I want is not listed. Some networks appear only when they are available on your account. Any service that gives you an RTMP address works with Custom RTMP.
When going live: Your plan allows up to ... simultaneous channels. That is the number of channels for one broadcast. Untick some channels or upgrade.
In the side menu click Connections, pick the network and click Connect. The network's sign-in screen opens; approve, and you come back connected.
Why does it say Needs reconnecting when I already connected?
The permission you gave the network ended, usually because of a password change, a removed permission or simply time. Click Reconnect on the card and approve again. It does not create a duplicate.
Can you see my social media passwords?
No. You sign in on the network's own screen, and we only receive the permission you approved.
How many accounts can I connect?
It depends on your plan. If you reach the limit, a message shows the exact numbers. You can disconnect an account you do not need, or upgrade.
How do I stop posting to a network without disconnecting it?
Switch off Broadcast and publish here on the network's card. The card shows Paused, and you can switch it back on any time.
Can I connect networks from my phone?
Yes. In the app go to More, then Connected networks, and tap the network under Connect a network.