StreamLive Pro

Plans, billing and limits

Which plans exist, what exactly each limit applies to, what happens when you reach one, and how the subscription, invoices and cancellation work.

Updated November 5, 2026 · 5 min read

The plans differ mainly in two things: how many places one broadcast reaches at once, and how many people work on the account. The other quotas follow from those.

The plans

A new account starts on a free trial of seven days, no credit card. When it ends nothing is deleted: you can still sign in, view, download and delete, and creating anything new (broadcasts, shorts, translations, exports, publishing) needs a plan.

The paid plans are Creator, Pro and Studio, and above them Enterprise, which is arranged individually: its allowances are held on the account itself rather than taken from a fixed table.

Prices are shown in shekels (VAT included) or in US dollars (no VAT added), depending on where your account is based. Paying annually gives two months free compared with paying monthly.

Two things worth knowing about the lower plans:

• During the trial you can go live twice, up to an hour each time, from the browser studio and to up to 2 channels at once. It also includes 10 shorts (up to 5 from each video), 10 translation minutes, 5 GB of storage and up to 2 guests, and the output carries a watermark. Also included in the trial: pre-recorded broadcasts, automatic camera switching (2 cameras), live call-ins and publishing from WhatsApp and Telegram groups (2 posts a day). Not included: OBS / RTMP / SRT ingest and 4K.
• After a paid subscription ends (this is not a plan you can choose; there is no free plan): up to 2 destinations, 2 streaming hours a month and 3 broadcasts in total, and the output carries a watermark.

What the limits apply to

It matters to distinguish the kinds of quota, because they are counted differently:

• Destinations per broadcast — how many channels are ticked on one broadcast. This limits simultaneity, not how many channels you may connect.
• Streaming hours per month — the total running time of your live broadcasts in the calendar month.
• Viewer minutes per month — the watching time consumed in our player. A broadcast many people watched consumes more than one of the same length that few did.
• Storage — the total size of the files held in your library.
• Translation minutes per month, alongside a maximum length for a single piece. These are two separate limits: an over-long video is stopped even if you have minutes left.
• Automatic Shorts per month.
• Participants in a room and viewers on the player.
• Team seats — how many other people are invited to the account.

A monthly quota resets at the start of the month, and resets immediately on an upgrade.

On the higher plans some of these axes carry no numeric cap, subject to our Fair Use Policy (streamlivepro.io/fair-use).

What happens when you reach a limit

The system stops you beforehand and says what happened, rather than failing halfway:

• Destinations — if you tick more channels than the plan allows, the message arrives before the broadcast starts and states how many are allowed against how many you ticked.
• Streaming hours or viewer minutes — a new broadcast will not start, and the message shows how much of the quota is used and offers to upgrade or wait for the next billing cycle.
• Storage — an upload is refused with the usage spelled out. At around 85 per cent an early warning is sent, so storage does not fill mid-recording.
• Translation — a piece longer than the plan permits, or an exhausted minute quota, stops the work before it starts rather than partway through.
• Team seats — a new invitation is blocked when no seat is free. Note that the count includes invitations sent but not yet accepted.

Limits apply to the action, not to the account: reaching the streaming-hours quota does not lock the editor and deletes nothing.

Payment and subscription

Payment is a subscription for a month or a year. Before each period ends you get an e-mail with a link to renew it on the payment processor's secure page, where you enter the card; nothing is charged until you do. Managing your payment method, viewing invoices and switching plan all happen on the billing screen. Changing the card opens the payment processor's secure page, with no charge.

Upgrading mid-cycle switches the plan immediately and charges only the pro-rated difference for the days remaining — the difference is charged to the saved card right away, with its own invoice. Moving to a cheaper plan takes effect at the end of the paid period.

Cancelling is possible at any time: on the billing screen with the Cancel subscription button, at streamlivepro.io/cancel, or by email to [email protected]. Cancelling stops future renewals immediately. When there is no refund (see the next paragraph), the account keeps working on the full plan until the end of the paid period, and until then you can reactivate in one click and undo the cancellation.

Cancelling within 14 days: You can cancel within 14 days of a payment and get a full refund, provided the paid service has not been used since the charge. After use, cancelling stops the next renewal and the subscription stays active until the end of the paid period. This applies to the first payment of a subscription and to a plan-upgrade charge (cancelling an upgrade that was not used puts you back on the previous plan at once), not to renewals. Use means any action in the paid service, such as broadcasting, uploading, publishing, Shorts or translation.

If a paid subscription lapses and is not renewed, the account falls back to these limits after a short grace period. Your files are kept for 30 days after the subscription ends and are then deleted (reminder emails are sent first), so download anything you want to keep. The allowances change right away.

Invoices and refunds

A tax invoice and receipt is issued automatically for every payment and is available in the account's payment history.

A refund produces a credit invoice. Note the difference: a full refund also cancels the subscription, while a partial refund leaves it active.

Team seats

The number of seats comes with the plan; a single extra seat cannot be bought separately. An invitation is sent by email and is valid for a week. If seats run out, you can remove an existing member or move to a higher plan.

Frequently asked questions

What happens when the trial ends?

Nothing is deleted: files, projects and connected channels stay, and you can still view, download and delete them. To broadcast, make shorts, translate, export or publish, choose a plan.

If I upgrade mid-month, do I pay twice?

No. The plan switches immediately and you are charged only the pro-rated difference for the days left in the cycle, charged right away with its own invoice.

I cancelled — when do I lose access?

If you cancel within 14 days of a payment and the paid service has not been used since the charge, the payment is refunded in full and the subscription ends immediately. Otherwise at the end of the paid period, not immediately: until then the plan is fully active, and you can reactivate in one click while the period is still running.

I hit the streaming-hours quota. Have I lost the whole system?

No. Only starting a live broadcast is blocked. The editor, storage, translation and publishing keep working, and the quota resets at the start of the next month or immediately on an upgrade.

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