StreamLive ProAccount blocked - contact support
StreamLive Pro says "Account blocked - contact support"? Why an account gets blocked, what still works, and how to ask our team to review and restore it.
"Account blocked - contact support" means the account is switched off on our side, so it cannot sign in, go live or publish. There are two usual reasons. The first is that a deletion of the account was requested: the account is blocked for a grace period and can still be restored by signing in. The second is a block by our team, for example after a breach of the terms or repeated copyright notices. A wrong password or too many attempts never blocks an account; those give their own messages and pass after a short wait.
What you see and what to do
| Symptom | Likely cause | Fix |
|---|---|---|
| "Account blocked - contact support" when you sign in | The account was blocked by our team | Write to support from the account email, see below |
| "This email belongs to an account that is scheduled for deletion..." | You or someone with access asked to delete the account | Sign in with the previous password, or reset it, to restore: Restore a StreamLive Pro account you asked to delete |
| "Account suspended" on the two-step code screen | The same block, shown at the second step | Write to support |
| "Account is blocked. Contact support." when you try to go live | The account was blocked while you were signed in | Write to support. Lives cannot start until it is lifted |
| You were signed out everywhere at once | A block ends every session immediately | Do not try to sign in again and again; write to support |
| "Too many sign-in attempts..." | Not a block: a short lock after wrong passwords | Wait the time shown: Too many sign-in attempts: try again in 15 minutes |
Steps
- Read the exact message. "Scheduled for deletion" and "blocked" are different cases with different fixes. Take a screenshot.
- If it says scheduled for deletion, restore it yourself. Sign in with the account's previous password, or use Forgot password, or sign in with Google if the account uses Google. The account comes back with its content. Details: Restore a StreamLive Pro account you asked to delete.
- If it says blocked, write to us from the account email. Writing from the address of the account shows us it is you. Use [email protected], or Support if you can still reach a signed-in page.
- Tell us what you know. The account email, when you first saw the message, and anything that happened just before, such as a removed broadcast, a payment dispute or a copyright notice.
- Wait for our answer before opening a new account. A second account for the same person or mailbox does not get a new trial, and it can delay the review of the first one.
- After it is lifted, sign in again. Every device was signed out by the block, so sign in on each one. Check Settings, Security, for the devices that are signed in.
What happens to your content
- Nothing is deleted by a block itself. Your recordings, Shorts, projects and connections stay in the account while we review it.
- Lives stop. A broadcast that is the subject of a copyright notice can be taken off the air when the block is applied.
- Plan and billing. If you have a paid plan, say so in your email, and tell us whether you want the renewal stopped while the review is open. How cancelling works: Change or cancel your StreamLive Pro plan.
- Deletion is a different path. An account scheduled for deletion is erased only after its grace period; until then, signing in restores it.
Why accounts get blocked
The rules are in the terms of service: The terms in plain words, and business details. Typical reasons are content that breaks the terms and repeated copyright infringement. Copyright notices and counter-notices have their own process on the abuse page of the site. If you think the block is a mistake, write to us and we review it.
When to contact support
Write to [email protected] from the email of the blocked account. Send the account email, a screenshot of the message, the date it started, and, if the block followed a copyright notice, any counter-notice or license you hold. Do not send your password or two-step codes. We answer by email: When you are connected to a person.
Frequently asked questions
Why is my StreamLive Pro account blocked?
Either a deletion of the account was requested, which you can undo by signing in, or our team blocked it, for example after a breach of the terms or repeated copyright notices. The message on the screen tells you which.
Can I unblock my account myself?
Only if it is scheduled for deletion: signing in with the previous password, a password reset or Google restores it. A block by our team is lifted only by our team after you write to support.
Is my content deleted when the account is blocked?
No. A block keeps your recordings, Shorts and projects in the account while it is reviewed.
Will too many wrong passwords block my account?
No. Wrong passwords cause a short wait, and wrong two-step codes cause a timed lock. Neither one is an account block.
Can I open a new account instead?
It is better to wait for the review. A new account for the same mailbox or person does not get another trial.
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