StreamLive Pro

Subscription expired: why you cannot go live

Subscription expired and you cannot go live? What "Renew to continue streaming" means, the two-day grace after a renewal date, and how to get back on air.

Updated November 5, 2026 · 3 min read

The message "Your subscription has expired. Renew to continue streaming." means the paid period of your plan ended and no new payment came in. StreamLive Pro allows two days after the end date, so a renewal that is being retried does not cut a paying customer off the air. After those two days, new broadcasts are refused until the plan is renewed. Your recordings, Shorts and projects stay in the account.

Most often the cause is a card that was declined or expired, or a cancellation you made earlier that has now taken effect. The fix is on the Billing page.

Which message you see

Steps

1. Read the date in Billing. Open Billing (click your initials at the top of the dashboard). It shows your plan and when it ended or renews.
2. Check the last payment. If a renewal failed, the payment message offers Update payment method. Use it to enter a working card. A failed card is the usual reason a subscription runs out without your knowing.
3. Renew or choose a plan. If you cancelled earlier, the plan ended at the end of the paid period. Choose a plan again; details of what changes when are in Change or cancel your StreamLive Pro plan.
4. Go back to the broadcast. After the payment, open Live stream and press Start stream. If the message still shows, reload the dashboard once.
5. Check your connections. Connections stay in the account, but a network may have expired its permission during the break. If a channel shows Reconnect, fix it in Connections: Reconnect a channel whose connection expired.
6. Check scheduled broadcasts. Open your scheduled broadcasts and make sure the next ones still have the right date and channels.

What still works while the plan is expired

• Signing in, opening every page, and changing settings.
• Watching, downloading and deleting your recordings, Shorts and uploads.
• Choosing and paying for a plan.

New broadcasts are refused. Other actions that need a plan, such as Shorts, translation and publishing, ask for one when you try them. What a plan includes, and what happens to files after a paid subscription ends, is in Plans, billing and limits.

Scheduling near the end of a period

When you schedule a broadcast or a post, StreamLive Pro checks the date against the end of your current paid period. A date after it is refused with "You can schedule up to" and the last allowed date. Once the plan renews, the end date moves and later dates are accepted. See Schedule a live broadcast in advance.

Things that cause confusion

• "I paid, but it still says expired." The open dashboard may still hold the old plan. Reload the page or sign out and in. If it stays, see below.
• "I cancelled, why did it work until now?" A cancellation takes effect at the end of the period you already paid for, so the plan stayed active until that date.
• "Did I lose my videos?" No. The message itself says your recordings and projects are still in the account.

When to contact support

If you renewed and the message is still there after you signed out and in, write to [email protected]. Send the e-mail of the account, the time and amount of the payment (or the invoice number from Find and download your StreamLive Pro invoices), and a screenshot of the message. Never send full card details.

Frequently asked questions

What does "Your subscription has expired. Renew to continue streaming." mean?

The paid period of your plan ended without a renewal, and the two days StreamLive Pro allows after the end date have passed. Renew the plan in Billing to go live again.

Is there a grace period after my plan ends?

Yes, two days after the end date, so a renewal being retried does not stop your broadcasts. After that, new broadcasts are refused until you renew.

Are my recordings deleted when the subscription expires?

No. Your recordings, Shorts and projects stay in the account, and you can still watch, download and delete them.

Why can I not schedule a broadcast for next month?

The date is after the end of your current paid period. Pick a date up to the one in the message, or renew first.

Do I need to reconnect my networks after renewing?

Usually not. Connections stay in the account, but if a network shows Reconnect, renew its permission in Connections.

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