StreamLive ProTrial has ended and other trial messages explained
What the trial messages in StreamLive Pro mean: the 7-day trial has ended, the trial's lives are used up, or a subscription ended. What still works and what to do.
The message "Your 7-day free trial has ended" means the 7 days of the trial are over, so the account is locked for creating new things: it can no longer go live, make Shorts, translate, export or publish. Your content is safe. You can still sign in, watch, download and delete what you made, and choose a plan. The trial never turns into a paid plan by itself, and nothing is charged unless you choose a plan.
There are three similar messages, and they mean different things. The table helps you tell which one you have.
Which message you see
| Message | What it means | What to do |
|---|---|---|
| "Your 7-day free trial has ended. Your content is safe..." | The 7 days passed. Creating is locked; viewing, downloading and deleting are open | Download what you need, or choose a plan on the /pricing?lang=en page |
| "You have used X of Y live broadcasts in your free trial..." | The trial is still running, but its live broadcasts are used up | Shorts, translation and publishing within the trial still work; to go live again, choose a plan |
| "Your subscription has ended..." or "Your subscription has expired. Renew to continue streaming." | You had a paid plan and it ended or was not renewed | Renew the plan in Billing; your recordings and projects are still in the account |
| A message that an action needs a paid plan, during the trial | That one feature is not in the trial (for example sending from OBS) | Use the browser studio, or see When you reach a limit: what the message means |
What still works after the trial
- Signing in to the account and opening every page.
- Watching your past broadcasts, Shorts and uploads.
- Downloading recordings and files you kept, and deleting them.
- Changing your settings, and choosing a plan.
What is locked after the trial
- Starting a broadcast, including a scheduled one.
- Making Shorts, translating or transcribing, exporting and rendering.
- Publishing or scheduling posts.
- New uploads, and new rooms for video calls, podcasts and phone cameras.
Steps
- Read the full message. It appears when you try the action, and it says which of the cases above you are in.
- Save what you need. Open Past streams and Storage and download the files you want to keep on your computer.
- Compare the plans. The /pricing?lang=en page lists what Creator, Pro and Studio include. Which plan fits: Creator, Pro or Studio helps you pick by how you work.
- Choose a plan. In Billing, pick the plan. After payment the account opens for creating again.
- Pick up where you stopped. If you upgraded from a message about an action, a card offers to run the same action again. See When you reach a limit: what the message means.
- Check your connections. Your connected networks stay connected after the trial, but networks can expire their permission over time. If one shows Reconnect, renew it in Connections.
Things that cause confusion
- "I still have days left, why can I not go live?" The trial includes two live broadcasts of up to 60 minutes each. When both are used, live is locked even though the 7 days are not over.
- "I cannot connect OBS." The trial uses the browser studio only. Sending from OBS, vMix or other software is on the paid plans; see Streaming from OBS or vMix with RTMP.
- "My Shorts have a watermark." Shorts and exports made in the trial carry a small watermark. On a paid plan new Shorts do not; see The trial watermark and TikTok.
- "Was I charged?" No card is needed for the trial, and it does not become paid by itself.
In the phone app
The Android app shows the same message, but it has no prices and no payment. To choose a plan, use the website on a computer or in the phone browser.
When to contact support
If you chose a plan and paid, but the message still says the trial has ended, sign out and in again. If it stays, write to [email protected] with the e-mail of the account, the time of the payment and a screenshot of the message. If the message says the payment did not go through, use Update payment method in the message first.
Frequently asked questions
What happens to my videos when the trial ends?
They stay in your account. You can still watch, download and delete them. Creating new broadcasts, Shorts, translations and posts is locked until you choose a plan.
Will I be charged automatically after the trial?
No. The trial needs no card and does not turn into a paid plan by itself.
Why can I not go live although my trial has days left?
The trial includes two live broadcasts. When both are used, going live needs a plan, even before the 7 days end.
Is there a free plan after the trial?
No. After the trial the account stays, but creating is locked until you choose Creator, Pro or Studio.
Do my connected networks stay after the trial?
Yes. Connections stay in the account. If a network asks you to reconnect later, click Reconnect in Connections.
Keep reading
Storage full in StreamLive Pro? What uses the space, what stops working, which files to delete first, and how to keep a recording from being cut short.
Shorts were not created after my live streamShorts were not created after your live? Check the automatic Shorts setting, your monthly Shorts, the length of the live and how to make them by hand.
Turn automatic Shorts on or offTurn automatic Shorts on or off in StreamLive Pro: the Autopilot button, the Settings card, a count for one live, and how to still make Shorts by hand when off.
StreamLive Pro app: questions and answersAnswers about the StreamLive Pro app: App Store and Google Play status, the Android download, iPhone, iPad, going live, Shorts, capture cards and the account.
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