StreamLive ProSee how much of your StreamLive Pro plan you used
Check your StreamLive Pro usage in Billing, Usage: storage, translation minutes, streaming hours and automatic Shorts, and the date your monthly allowances renew.
To see how much of your plan you used, click your initials at the top of the dashboard, choose Billing and open Usage. Four bars show storage, AI translation minutes, streaming hours this month and automatic Shorts this month, each as used out of your plan's allowance. Under them a line says the date your monthly allowances renew. They renew on your own billing date, not on the first of the month. Storage is a running total, not monthly.
Before you start
- Billing is the owner's. Usage is part of Billing, so only the account owner sees it. Team members use the owner's allowances.
- Know your allowances. The numbers for each plan are on the /pricing?lang=en page. Which plan fits you: Which plan fits: Creator, Pro or Studio.
- On the trial the counts are totals. The 7-day trial has one allowance for the whole trial, which does not renew: What the StreamLive Pro 7-day trial includes.
Steps
- Open Billing. Click your initials or photo at the top of the dashboard and choose Billing.
- Open Usage. In the Billing menu choose Usage. The card is called Resources in use.
- Read the four bars. Each shows used out of allowance. A bar turns amber at 70% and red at 90%.
- Find the renewal date. The line under the bars reads Monthly allowances renew on (date) (your billing date).
- Check the details where you work. Storage lists every file with its size; Shorts and translation show what each item used.
- Need more before the date? Upgrade in Choose plan. The bigger allowances apply at once: Change or cancel your StreamLive Pro plan.
What each bar counts
| Bar | What it counts | Renews |
|---|---|---|
| Storage | Every file you keep: uploads, kept recordings, Shorts, exports | Never; it goes down when you delete files |
| AI translation minutes | Minutes of video transcribed or translated, including a job still running | On your billing date |
| Stream hours this month | Running time of your live broadcasts, counted once whatever the number of networks | On your billing date |
| Auto Shorts this month | Shorts made, including a batch still rendering | On your billing date |
Streaming to several networks at once does not use more hours: an hour on YouTube and Facebook together counts as one hour. Some limits are not on the Usage page because they apply to one action at a time: the number of networks in one broadcast, guests in a room, team seats and publishing accounts. You meet them when you act, in a message that names the limit: When you reach a limit: what the message means.
When your month starts
| Your plan | When the monthly allowances renew |
|---|---|
| Monthly plan | At the end of each paid month |
| Annual plan | Every month, on the day of the month you bought it |
| The 7-day trial | They do not renew; the trial has one total |
| After an upgrade | The bigger allowance applies at once |
At 80% of an allowance a quiet strip appears at the top of the dashboard, and a clearer one at 100%. You can dismiss it. When an allowance runs out, only that action stops: reaching your streaming hours does not lock the editor and nothing is deleted.
What can go wrong
| What you see | Likely cause | Fix |
|---|---|---|
| Failed to load usage | A momentary error, or you were signed out | Reload the page and sign in again |
| Translation minutes are higher than the video length | Transcription and translation both count, and a running job is reserved | Wait for the job to finish; see Out of translation minutes: what counts and what to do |
| Storage is full though you deleted Shorts | Uploads and kept recordings take most of the space | Delete large files in Storage: My storage is full |
| The Shorts count reached the limit | The month's Shorts are used | Wait for the renewal date or upgrade: How many Shorts can I make? |
| The renewal date is not the 1st | Allowances follow your billing date | Nothing to fix |
Frequently asked questions
Where can I see my StreamLive Pro usage?
Billing, then Usage. It shows storage, translation minutes, streaming hours and automatic Shorts, with the date your allowances renew.
When do my monthly limits reset?
On your own billing date, shown under the bars. An annual plan resets every month on the day of the month you bought it.
Does streaming to more networks use more hours?
No. A broadcast counts its running time once, however many networks it goes to.
Can my team members see the usage?
No. Usage is part of Billing, which only the account owner sees. Team members use the owner's allowances.
What happens when I reach a limit?
Only that action stops, with a message that explains it. Nothing is deleted, and you can wait for the renewal date or upgrade.
Keep reading
Open vs closed captions: burned into the picture or sent as a file the viewer can switch off. What each is good for, which networks take which, and how to make both.
My storage is fullStorage full in StreamLive Pro? What uses the space, what stops working, which files to delete first, and how to keep a recording from being cut short.
My video upload failedVideo upload failed in StreamLive Pro? The file may be over 6 GB, bigger than your free storage, or the upload was cut off. What each message means and the fix.
Another translation is already runningAnother translation is already running? Your plan's limit on parallel translations is reached. How long to wait, what counts as running, and stuck jobs.
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