StreamLive Pro

Undo a cancellation and keep your StreamLive Pro plan

Changed your mind after cancelling StreamLive Pro? While the paid period runs, choose a plan again in Billing to withdraw the cancellation. After it ends, subscribe anew.

Updated November 5, 2026 · 4 min read

A cancellation takes effect at the end of the period you already paid for, so until that date you can take it back. Open Billing, go to Choose plan and pick a plan, the same one or another. A confirmation window says that this withdraws the cancellation, when the next payment is due and how much it is. Confirm, and the plan continues as before with nothing lost. If the paid period has already ended, or the cancellation refunded your payment, there is nothing to resume: you choose a plan and pay as a new subscription.

Before you start

• Check the end date. The message you got when you cancelled gives the date the plan ends, and Current plan in Billing shows it. Before it you can undo the cancellation. After it you subscribe again.
• Were you refunded? A cancellation within 14 days of a payment, with no use since the charge, refunds the payment and ends the plan at once. There is no running subscription left to resume. See Change or cancel your StreamLive Pro plan.
• Did you delete the account? Deleting the account stops billing at once and restoring the account does not restart it. After a restore you choose a plan again: Restore a StreamLive Pro account you asked to delete.
• Billing is the owner's. Only the account owner can resume or choose a plan.

Steps

1. Open Billing. Click your initials or photo at the top of the dashboard and choose Billing. Current plan shows your plan, still active until the end date.
2. Open Choose plan. Press Change Plan, or choose Choose plan in the Billing menu.
3. Pick the billing cycle. Monthly or Annual, as you want it from now on.
4. Press the button on a plan. Your current plan continues it as it was. A bigger plan upgrades at once. A smaller plan takes effect at the end of the paid period.
5. Read the confirmation. It starts with You cancelled your subscription and says that choosing this plan withdraws the cancellation. It gives the date and amount of the next payment, and what, if anything, is charged now.
6. Confirm. The cancellation is withdrawn. Nothing is charged for the same plan; an upgrade charges the difference for the days left, on the secure payment page when the window says so.
7. Check Current plan. The end date is gone and renewal is back.

What happens in each case

How the next renewal is paid depends on how your plan renews. When Billing says Renewal is not automatic, you get an email link before each period ends and pay on the secure page; nothing is charged by itself. Changing the card: Update the card you pay for StreamLive Pro with.

What can go wrong

If the plan still shows an end date after you confirmed, write to [email protected] with the time you confirmed. Do not pay a second time meanwhile. See When you are connected to a person.

Frequently asked questions

Can I undo a cancellation in StreamLive Pro?

Yes, until the end of the paid period. Choose a plan again in Billing, Choose plan, and confirm the window that says the cancellation is withdrawn.

Will I be charged again when I resume?

Not for the same plan. You are charged only if you pick a bigger plan, and only the difference for the days left.

My plan already ended. Can I still resume?

No. After the end date you subscribe again by choosing a plan and paying. Your files are kept for a while after a plan ends, so you can continue where you left off.

I cancelled and got a refund. Can I take it back?

The refund ended the plan at once, so there is nothing to resume. Choose a plan to subscribe again.

Can I use a coupon when I resume?

No. Coupons apply to new subscriptions only.

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