StreamLive ProI was logged out - session expired or revoked
StreamLive Pro logged you out with "Session expired" or "Session revoked - please log in again"? What ends a session, and how to stop it happening at a bad time.
When StreamLive Pro shows "Session revoked - please log in again" or "Session expired - please log in again", the sign-in on this device has ended and you need to sign in again. Nothing in your account is lost. A session ends for a few clear reasons: the password was changed on another device, someone pressed Sign out of all devices or removed this device from Active sessions, the account email was changed, or the session reached its maximum age. A session is renewed in the background while you use it, but only up to a fixed time after the sign-in with your password, so even daily use ends with a new sign-in from time to time.
What you see and what to do
| Symptom | Likely cause | Fix |
|---|---|---|
| "Session revoked - please log in again" on one device | This device was removed in Active sessions, or Sign out of all devices was pressed | Sign in again. If nobody on your side did it, change the password |
| Logged out on every device except one | The password was changed on that one device | Sign in with the new password |
| Logged out on every device | The account email was changed and confirmed, or Sign out of all devices was used | Sign in again; with the new email if it changed |
| "Session expired - please log in again" after weeks of staying signed in | The session reached its maximum age | Sign in again. This is expected |
| "Token revoked - please log in again" | A security change on the account (for example the password) | Sign in again |
| Signed out each time you close the browser | Private window, or the browser clears site data on exit | Use a normal window, or allow streamlivepro.io to keep site data |
| Asked for a two-step code again | The 30 days of a trusted device ended, or this device was never trusted | Type the code and tick Trust this device for 30 days on your own device |
Steps
- Sign in again. Use the same method as before: email and password, or Sign in with Google. If you forgot the password, use Forgot password.
- Check who else is signed in. Open Settings, then Security, and look at Active sessions. It lists the devices signed in to the account.
- Remove what you do not know. If a device is not yours, remove it, then change your password: Change your StreamLive Pro password or account email. A password change signs out every other device.
- Turn on two-step verification. It stops a stolen password from being enough on its own: Turn on two-step verification (2FA) in StreamLive Pro.
- Reconnect your assistant if needed. A password or email change also disconnects ChatGPT or Claude. Connect it again the way you did the first time: Use StreamLive Pro from ChatGPT and Claude.
- Fix the browser if it forgets you. In a private window, or with "clear cookies and site data when closing" on, the browser removes your sign-in every time. Use a normal window for the dashboard.
Before a live, sign in fresh
Starting a live and controlling it from the dashboard need a valid session. If you plan a long live, or a scheduled live from a computer that has been signed in for a long time, sign out and in again before you start. Then a session that reaches its age limit will not interrupt you in the middle. Encoder and scheduled lives: My scheduled live did not start.
What does not log you out
- Network connections. Your YouTube, Facebook and other connections belong to the account, not to the session. They stay connected when you sign in again. If a network itself asks to reconnect, see Reconnect a channel whose connection expired.
- Team members. Each member signs in with their own account. Your sign-out does not affect them.
- Log out. The Log out item in the menu signs out only the device you are on.
When to contact support
Write to [email protected] if you are logged out again and again within minutes on a normal browser window, or if Active sessions shows devices you do not know and the password change did not stop them. Send the time it happened, the browser and device, and a screenshot of the message. Never send your password. See When you are connected to a person.
Frequently asked questions
Why does StreamLive Pro say my session was revoked?
The sign-in on this device was ended on purpose: the device was removed in Active sessions, Sign out of all devices was pressed, or the password or email was changed. Sign in again.
Why was I logged out even though I use the dashboard every day?
A session is renewed while you use it, but only up to a fixed time after you last signed in with your password. After that you sign in again.
Do I lose my recordings or connections when I am logged out?
No. Your content and network connections stay in the account. Signing in again brings everything back.
How do I see which devices are signed in?
Open Settings, then Security. Active sessions lists every signed-in device, and you can remove any of them.
Why did my ChatGPT or Claude connection stop after I was logged out?
A password or email change disconnects connected assistants as well. Connect the assistant again from ChatGPT or Claude.
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