StreamLive ProMy coupon code is not accepted
StreamLive Pro refuses your coupon with "Invalid or expired coupon" or another message? What each coupon message means, and how to use the code the right way.
A coupon in StreamLive Pro is checked in Billing, in the Coupon section, before you choose a plan. When the code is refused, the message names the reason: the code does not exist or expired, it is meant for another plan, billing cycle or currency, you already used it, or all its uses are taken. One more rule catches many people: coupons apply to new subscriptions only, so an account that already pays cannot add a coupon to its current plan.
What you see and what to do
| Message | Likely cause | Fix |
|---|---|---|
| "Invalid or expired coupon" | A typo, the code ended, or it was switched off | Check the code letter by letter; ask whoever gave it if it is still valid |
| "This coupon is not valid for the selected plan" | The code is for one plan only | Choose the plan the coupon is for |
| "This coupon is valid for monthly billing only" (or annual) | The code is for one billing cycle | Switch between Monthly and Annual, then check again |
| "This coupon is valid for payments in ILS only" (or another currency) | A fixed-amount code is tied to one currency | Pay in that currency, if it is offered to you |
| "This coupon grants a monthly period only" | A free-period code with annual billing chosen | Choose Monthly |
| "You have already used this coupon" | Each account can use a code once | Continue without it |
| "This coupon has reached its redemption limit" | All the uses of the code are taken | Continue without it, or ask for a new code |
| "Coupons apply to new subscriptions only." | The account already has a paid subscription | Coupons cannot be added to a running plan |
| "Too many coupon attempts. Try again later." | Many codes were checked in a short time | Wait about 15 minutes, then type the code carefully once |
Steps
- Open Billing, Coupon. Click your initials at the top and choose Billing, then Coupon in the Billing menu.
- Pick the billing cycle first. Monthly or Annual changes what the code allows, so choose the cycle you will pay before you check.
- Type the code and press Check coupon. Capital letters are added for you. Do not add spaces. A valid code shows the discount and "will apply at checkout".
- Choose the plan. Go to Choose plan and pick the plan. The discount is applied on the payment page.
- If the code is for a specific plan, choose that plan. Whoever gave you the code can tell you which plan it is for; with another plan it is refused at checkout.
- If it says "We could not apply the coupon. Try again, or continue without it.", wait a moment and try once more. If it repeats, continue without the code and write to us.
Good to know
- Coupons are for new subscriptions. On the trial you have no subscription yet, so this is the right moment. Once you pay, a coupon cannot be added to the running plan.
- A 100% code needs no card. If the coupon covers the whole first period, the plan is activated without a payment page.
- The phone app has no payments or coupons. Use the website in a browser. If the payment page itself does not load, see The payment page does not open.
- Switching plans later works without a coupon, with the usual rules: Change or cancel your StreamLive Pro plan.
- How to redeem, step by step: Apply a coupon code to your StreamLive Pro plan. Plans and what they include: /pricing?lang=en.
When to contact support
Write to [email protected] if a code from us is refused with "Invalid or expired coupon" while it should be valid, or if the discount did not appear on the payment page. Send the account email, the exact code, where you got it, the plan and billing cycle you chose, and a screenshot of the message. See When you are connected to a person.
Frequently asked questions
Why does StreamLive Pro say my coupon is invalid or expired?
The code may have a typo, may have ended, or may have been switched off. Check it carefully, and ask whoever gave it whether it is still valid.
Can I add a coupon to the plan I already pay for?
No. Coupons apply to new subscriptions only. Use the code when you first subscribe.
Why is the coupon valid for monthly billing only?
Some codes are made for one billing cycle. Switch to the cycle the message names, then check the code again.
Can I use the same coupon twice?
No. Each account can use a code once.
It says too many coupon attempts. How long do I wait?
About 15 minutes. Then type the code carefully and check it once.
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