StreamLive Pro

My trial ended: what happens to my account and files

When the StreamLive Pro trial ends nothing is charged and nothing is deleted. You can still sign in, watch, download and delete; creating new things needs a plan.

Updated November 5, 2026 · 4 min read

When the 7-day trial ends, nothing is charged and nothing is deleted. You can still sign in, open your files, watch them, download them and delete them. What stops is creating new things: going live, making Shorts, translating, exporting and publishing. The trial does not become a paid plan by itself, so the account simply waits until you choose a plan. When you do, everything opens again in the same account, with the same files and the same connected networks.

Symptom, cause and fix

Steps

1. Check what is still there. Open Storage for uploads, studio recordings, Shorts and exports, and Past streams for your broadcasts. Everything you made during the trial is still listed.
2. Download what you want to keep. Open a file in Storage and download it. A broadcast whose recording you kept downloads from its card menu in Past streams. Downloading works after the trial ends.
3. Delete what you do not need. Deleting also works after the trial, so you can tidy up before deciding.
4. Decide on a plan. Open Billing, then Choose plan. Compare what you used in the trial with the plans on the /pricing?lang=en page; Which plan fits: Creator, Pro or Studio helps you pick.
5. Pay and continue. After the payment the same account opens, with the same files and the same connected networks. Posts or lives that were due while the account was locked do not go out by themselves: schedule them again. If an upgrade message started the payment, a card offers to run that same action again.
6. Or leave it as it is. If you do not choose a plan, nothing happens and you are not charged. You can come back later and sign in.
7. Close the account if you want. To remove the account and its data, see How to delete your StreamLive Pro account.

What stays and what stops

Stays after the trial:

• Signing in, your profile and settings.
• Your files: uploads, kept recordings, Shorts, exports, projects. You can watch, download and delete them.
• Your connected networks in Connections. They stay connected, but a network can still ask you to reconnect after some time; see Reconnect a channel whose connection expired.
• A connection to ChatGPT or Claude. It answers questions about the account, and anything that creates or publishes is refused until you choose a plan.

Stops after the trial:

• Going live, from the browser studio, the phone or anywhere else.
• New Shorts, translations and video editor exports.
• Publishing and scheduled posts.

Two things to know. A full broadcast recording is kept only if you pressed Record or chose to keep it; that rule did not change with the trial, see Where is my live stream recording?. And if the account becomes a paid plan later, the limits of that plan apply from that moment.

When to contact support

Write to [email protected], or use When you are connected to a person, if a file you made in the trial is missing, if you were charged without choosing a plan, or if the account says the trial ended before 7 days passed and you did not use up a trial limit. Send the email address of the account, the date you signed up, and a screenshot of the message you see.

Frequently asked questions

Will I be charged when the trial ends?

No. The trial needs no card and does not turn into a paid plan by itself. You are charged only if you choose a plan and pay.

Are my videos deleted when the trial ends?

No. Your files stay, and you can still watch, download and delete them. Download anything you want to keep outside StreamLive Pro.

Can I still download my Shorts after the trial?

Yes. Downloading keeps working. Making new Shorts, exporting and publishing need a plan.

Do I have to connect my networks again after I pay?

No. Connections stay with the account. If a network asks for a new sign-in, reconnect it on the Connections page as usual.

Does my ChatGPT or Claude connection stop when the trial ends?

No. The connection stays, and the assistant can still read the account. Anything that goes live, makes Shorts or publishes is refused until you choose a plan.

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