StreamLive Pro

My analytics are empty or numbers are missing

Analytics shows no data, no views or old numbers: accounts not switched on, missing permissions, Waiting for Meta approval, networks that give nothing, and the fix.

Updated November 5, 2026 · 4 min read

When Analytics is empty or a number is missing, the page almost always says why, on the account's card or in the place of the number. The three most common causes: the account is not switched on in Analytics (connecting it for publishing is a separate switch), the account was just switched on and its posts are still being brought in, or the network gives that number only with a permission that is missing or still waiting for the network's approval. Views on Facebook Pages are the usual example: Facebook gives reactions, comments and shares today, and views and reach after Meta approves the "read insights" permission.

Symptom, likely cause, fix

Steps

1. Check which accounts are shown. In Analytics click Choose what Analytics shows. Switch on each Page, channel or profile you want. Showing an account in Analytics only reads its numbers; nothing is published to it from there.
2. Read the state of each account. The account switcher at the top shows a dot and a line for each one, for example "Synced 10 min ago" or "Missing a permission". The same states are listed under Need attention.
3. Check the scope and the period. At the top, All activity shows everything on the accounts; Published with StreamLive Pro shows only what went out from here. A 7-day period after a quiet week can be empty.
4. Reconnect where asked. A Reconnect button appears only where reconnecting helps. On the network's screen keep every permission ticked.
5. Refresh if numbers look old. Accounts are read again every 30 minutes while you use Analytics, otherwise every few hours. Read every account again now forces a fresh read. If you just did, the page says "Already reading your accounts. Try again in a few minutes."
6. Compare the same dates. If a total differs from the network's own dashboard, check that both cover the same dates and that newer numbers have arrived.

What is never shown

Analytics never estimates a missing number and never shows numbers about individual people. An empty place always means the network did not give it, with the reason written next to it. Live viewer counts during a broadcast are a separate screen and come from YouTube and Facebook only: See live viewers from YouTube and Facebook together.

When to contact support

If an account says Up to date but a post you can see on the network is missing after an hour, or numbers stop updating for a day while the account shows no problem, write to [email protected]. Send the account name and network, the link of a missing post, and a screenshot of the account switcher with its state line.

Related pages

• Read your social media analytics for every account
• Analytics for one post: reach, engagement and audience
• Which networks give numbers to Analytics

Frequently asked questions

Why does my Facebook Page show no views?

Facebook gives apps a Page's views and reach only with the read insights permission, which is waiting for Meta's approval. Reactions, comments and shares show already; views appear by themselves once it is approved.

Why is Analytics empty although my accounts are connected?

Connecting an account for publishing does not switch it on in Analytics. Click Choose what Analytics shows and switch the accounts on.

Why are my Instagram views missing but likes are there?

Instagram gives views, reach and saves only with its insights permission. Click Reconnect and allow every permission Instagram asks for.

How often are numbers updated?

Every 30 minutes for accounts you looked at in the last few days, otherwise every few hours. You can force a fresh read with Read every account again now.

Why are there no TikTok numbers?

TikTok gives post numbers only once its extra permission is on for your account. Until then the TikTok account says so.

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