StreamLive ProDownload a copy of your StreamLive Pro account data
Download your StreamLive Pro account data as JSON or CSV from Settings, Privacy and Data: what the file holds, what it leaves out, and how to save your videos too.
To download a copy of your account data, open Settings, choose Privacy and Data, and press Download JSON or Download CSV. The file is made on the spot and saved by your browser. It holds the personal data we keep about your account: profile, broadcasts, connected networks by name, payments, posts, Shorts and translation projects, sessions and activity. It does not hold your video files, and it never holds passwords, access tokens or stream keys. Videos are downloaded separately from Storage.
Before you start
- Sign in as the account owner. The export is the data of the account you are signed in to. A team member who downloads it gets the data of their own account, not yours.
- Pick a format. JSON keeps the full structure and suits a developer or another service. CSV opens in Excel or Google Sheets: one file, one labelled section per kind of data.
- Use a computer if you can. The file can be large on an account with many broadcasts and posts. A phone browser may save it somewhere hard to find.
- Keep the file private. It holds your email, payment history, sign-in sessions and the IP address recorded at sign-up. Do not post it or send it to anyone you do not trust.
Steps
- Open Settings. Choose Settings in the side menu.
- Open Privacy and Data. In the list of settings sections choose Privacy and Data. The card is called Data control.
- Press Download JSON or Download CSV. Wait a few seconds. A message says the data was downloaded.
- Find the file. It is in your Downloads folder, named streamlive-data-export.json or streamlive-data.csv.
- Download your videos too. The export lists your broadcasts and files, but not the videos themselves. Open Storage for uploads, Shorts and exports, and Past streams for broadcast recordings you kept.
- Store it safely. Keep the file on a drive or in a folder only you can open.
What the file contains
| Included | Not included |
|---|---|
| Profile: name, email, language, plan, time zone, sign-up date and country, terms acceptance, notification choices | Passwords, two-step secrets and backup codes |
| Broadcasts and their settings, scheduled lives | Stream keys, ingest addresses and access tokens of networks |
| Connected networks: network, account name, status, connection date | The video files themselves |
| Payments, refunds and the subscription record | Your full card number (we never store it) |
| Uploads and posts, scheduled posts, Shorts, translation projects and exports | Content held by the networks (your YouTube or Facebook data) |
| Recording sessions and recording consents | |
| Notifications, activity log, sign-in sessions | |
| API keys (names only), webhooks, caption templates, fonts, support conversations |
Very large lists are capped (for example, the most recent few thousand rows per kind), which no ordinary account reaches. Data held by YouTube, Facebook and the other networks is downloaded from each network, not from us.
Other privacy requests
The export covers the right to receive your data. To correct details, change them in Settings, Profile. To delete the account and its data, see How to delete your StreamLive Pro account. For anything else, such as a question about how we use the data, write to [email protected] from the account address. Where the data is stored and who processes it: Privacy and security: the short answers.
What can go wrong
| What you see | Likely cause | Fix |
|---|---|---|
| Export failed (401) | You were signed out while the page was open | Sign in again and press the button again |
| Export failed (500) or nothing happens | A temporary server error | Wait a minute and try again; if it repeats, write to support |
| The CSV opens with strange characters | The spreadsheet guessed the wrong encoding | Import it as UTF-8 (Data, From text in Excel) |
| You expected your videos in the file | The export holds data, not media | Download videos from Storage and Past streams |
If the export keeps failing, write to [email protected] from the account address with the time you tried and the browser you use. See When you are connected to a person.
Frequently asked questions
How do I download all my data from StreamLive Pro?
Open Settings, choose Privacy and Data, and press Download JSON or Download CSV. Videos are downloaded separately from Storage and Past streams.
Does the export include my videos?
No. It lists your broadcasts, uploads and Shorts, but the video files themselves are downloaded from Storage, and kept broadcast recordings from Past streams.
Are my passwords or stream keys in the file?
No. Passwords, two-step secrets, backup codes, access tokens and stream keys are always left out.
How long does the export take?
A few seconds for most accounts. The file is made at the moment you press the button, so it is always up to date.
Can I export the data of a deleted account?
Only while the deletion is pending, by signing in again within 30 days, which restores the account. After that the data is erased and cannot be exported.
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