StreamLive ProMy video call ended by itself
A video call closed for everyone in the middle? Usually the plan's call length was reached, the host was away too long, or the room hit its 4-hour limit. How to tell.
When a video call closes for everyone at once, the most likely cause is the call length on your plan. On plans with a time limit per call, the call ends when that time is up, counted from when the room was opened, not from when the last person joined. The second most likely cause is that the host's page closed or lost the connection and did not come back within about a minute and a half, so the room was closed for the guests. If only one person dropped while the others stayed, it is that person's connection, not the call.
Symptom, likely cause, fix
| What you see | Likely cause | Fix |
|---|---|---|
| The call ended for everyone after the same length each time | The plan's limit per call was reached | Start a new call, or move to a plan without a call limit |
| Guests saw that the host is away, then the call ended | The host's page was closed, asleep or offline for more than about 90 seconds | Keep the host's page open and the computer awake; start a new call |
| A very long call ended after about 4 hours | Every room closes after 4 hours | Start a new call and send the new link |
| Only one person dropped | That person's internet, browser or device | They reopen the same link; their place is kept for them |
| The call ended right after a laptop lid was closed | The browser stopped when the computer slept | Keep the lid open, or plug in and turn off sleep |
The three limits
- Call length per plan. Some plans, and the free trial, limit how long one video call can last. The clock starts when the room opens. When it is up, the call closes for everyone at once. Higher plans have no limit per call. See /pricing?lang=en and When you reach a limit: what the message means.
- The host being away. If the host's connection closes, the guests see that the host is away and the room waits for about 90 seconds. If the host comes back in time, the call goes on. If not, the room closes.
- Four hours per room. On every plan, a room closes after 4 hours. A new call gives you another 4 hours.
Steps
- Note when it ended. If it was the same length each time, it is the call limit on your plan.
- Start a new call. On Video calls, open a new call and send the link again. Guests who still have the old link need the new one.
- Keep the host's page alive. Leave the tab open and in front, keep the computer from sleeping, and prefer a cable or a strong Wi-Fi signal for the host.
- Split long sessions. For meetings that may pass the limit, plan a short break and a new call at the half-way point.
- Check the guest's side if only one person dropped: same link, a current browser, and a steady connection. Steps: The guest link does not work.
- Compare plans if calls regularly run past your limit: /pricing?lang=en.
- Tell guests in advance. If the call may end midway, tell guests at the start that a new link may follow, and send it at once through the same channel as the first one. That way nobody is left outside waiting.
What is kept
A video call is not a broadcast, so nothing was sent to the networks and nothing has to be stopped there. If you went live and recorded, recordings are covered in Where is my live stream recording?. More about calls: Private video calls you can record, without going live.
When to contact support
If a call ends for everyone well before your plan's call length, and the host's page stayed open and online, write to [email protected]. Send the start and end times, the number of people, the host's browser and device, and what the guests saw when it ended.
Frequently asked questions
Why did my video call end after a few minutes?
Most often the call length on your plan was reached. The time counts from when the room opened. Start a new call, or move to a plan without a call limit.
Does every plan limit video call length?
No. Some plans and the trial have a limit per call; higher plans have none. Every room still closes after 4 hours.
What happens if the host's internet drops?
The room waits about 90 seconds. If the host comes back in time, the call continues. If not, it closes for everyone.
Can I continue the same call after it ended?
No. Start a new call and send its link.
Does the time limit apply to my live broadcasts?
No. This limit is for video calls. Live broadcasts follow your plan's own limits.
Keep reading
Can't hear a guest in your live? Usually the guest arrived muted, joined without a microphone, or picked the wrong mic. The checks for host and guest, in order.
The guest link does not workGuest link not working? Usually it expired after 4 hours or your studio was closed, so the room is gone. What the guest sees, what it means, and how to fix it fast.
A guest cannot join because the room is fullA guest sees "This room is full right now"? Your plan sets how many people a room seats. Who counts, how to free a place, and when to upgrade.
My microphone does not work in the browserMicrophone not working in Chrome, Edge or Safari? Usually it is blocked for the site or the system, or the browser picked another mic. How to allow and choose it.
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