StreamLive ProMy microphone does not work in the browser
Microphone not working in Chrome, Edge or Safari? Usually it is blocked for the site or the system, or the browser picked another mic. How to allow and choose it.
When the browser studio does not hear you, the most likely cause is one of two things: the microphone is blocked (for the site, or for the browser by the computer's privacy settings), or the browser is using a different microphone from the one you speak into. A blocked microphone gives silence everywhere. A wrong microphone gives sound, just not yours, or very faint sound from across the room.
If viewers cannot hear you during a broadcast, start with Viewers cannot hear me: no sound in the live stream. This page is about the microphone reaching the browser at all.
Symptom, cause, fix
| Symptom | Likely cause | Fix |
|---|---|---|
| The browser never asks for the microphone | It is blocked for streamlivepro.io | Allow Microphone in the browser's site settings, then reload |
| Allowed in the browser, still no level | The computer blocks the microphone for the browser | Windows or macOS microphone privacy settings |
| The level moves, but the sound is faint and roomy | The browser picked the laptop or webcam microphone | Choose your headset or USB microphone |
| You plugged in a microphone and it is not in the list | The list was read before you plugged it in | Press Refresh devices, or reload the page |
| A guest's microphone does not work | Blocked on the guest's side, or the wrong mic chosen before joining | The guest allows it and rejoins; see below |
| The camera check says it cannot hear you | Any of the above | Fix it before going live; the check warns but does not stop for sound |
Steps
- Allow the microphone in Chrome. In Chrome: More, then Settings, then Privacy and security, then Site settings, then Microphone. Allow streamlivepro.io. On the same screen you can choose the default microphone with the down arrow (Chrome Help: Use your camera and microphone in Chrome).
- Allow the microphone in Edge. Settings and more, then Settings, then Privacy, search, and services, then Site permissions, then All sites. Select streamlivepro.io and set Microphone to Allow (Microsoft Support: Windows camera, microphone, and privacy).
- Allow the microphone in Safari on a Mac. Safari menu, then Settings, then Websites, then Microphone. Next to streamlivepro.io choose Allow (Apple Support: Change Websites settings in Safari on Mac).
- Check Windows privacy. Start, then Settings, then Privacy and security, then Microphone. Turn on "Microphone access" and "Let desktop apps access your microphone" (Microsoft Support: Windows camera, microphone, and privacy).
- Check macOS privacy. Apple menu, then System Settings, then Privacy and Security, then Microphone. Turn on your browser (Apple Support: Control access to the microphone on Mac). If the browser asks to quit and reopen, do it.
- Choose the right microphone in StreamLive Pro. On Live stream open the Settings tab. Under Default Devices choose the microphone, and press Refresh devices if you just plugged it in. Then reload the studio.
- Speak and watch the level. The meter should move with your voice. If it does not, check the mute switch on the headset or cable and the system input volume.
For guests
A guest chooses the camera and microphone on the preparation screen before joining, and a level meter there says when it hears them. If access is blocked, the guest is told to click the lock icon in the address bar, allow camera and microphone, and reload. If the microphone works but the camera does not, the guest joins with sound only. A guest who already joined with the wrong microphone cannot switch it mid-call: they leave the link and open it again, choosing the right device. More: Guests and invitations — bringing people into the room.
When to contact support
The same permission steps for the camera are in My camera does not work in the browser, and what the check before going live listens for is in The 10-second camera check before you go live.
If the microphone works in other sites in the same browser, is allowed in the browser and the system, and the studio meter still does not move, write to [email protected]. Send your browser and version, the computer and system, the microphone model and how it connects (USB, jack, Bluetooth, sound card), and a screenshot of the studio.
Frequently asked questions
The browser did not ask me about the microphone. Why?
Either you blocked it for this site earlier, or the computer blocks the microphone for the browser. Check the site settings first, then the Windows or macOS privacy settings.
My USB microphone is plugged in but not in the list. What do I do?
Press Refresh devices on the Settings tab of the Live stream page, or reload the page. The list is read when the page opens.
Can I choose a different microphone for each broadcast?
Yes. Choose the microphone in the studio before you go live. The Default Devices choice is what the studio starts with.
A guest's microphone is blocked. What should they do?
Click the lock icon in the address bar, allow the camera and microphone, and reload the invite link.
Does the camera check stop me when there is no sound?
No. It stops the broadcast only when there is no picture. For sound it warns, so read the warning before going live.
Keep reading
Can't hear a guest in your live? Usually the guest arrived muted, joined without a microphone, or picked the wrong mic. The checks for host and guest, in order.
Echo during a live stream with guestsEcho in a live with guests usually comes from someone using speakers instead of headphones, or watching the live in another tab. How to find who and fix it.
Echo cancellation and noise suppression explainedEcho cancellation removes your speakers from your microphone; noise suppression removes background sound. What each does, its limits, and the StreamLive Pro settings.
Where is my live stream recording?Where is my live stream recording? Check Past streams and Storage, keep the video within about two hours, and learn why some broadcasts have none.
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