StreamLive ProA guest cannot join because the room is full
A guest sees "This room is full right now"? Your plan sets how many people a room seats. Who counts, how to free a place, and when to upgrade.
When a guest opens your link and sees "This room is full right now (N guests). Try again in a moment, or ask the host to make room.", the room already holds as many people as your plan allows. The number in the message is that limit. The most likely cause is someone still connected who no longer needs to be, such as a guest who joined twice from two devices or a phone used as a camera. The second most likely cause is that the plan's limit is lower than the number of people you invited. Free a place, or move to a plan that seats more.
Symptom, likely cause, fix
| What you see | Likely cause | Fix |
|---|---|---|
| Guest sees "This room is full right now (N guests)" | The studio or podcast room has its full number of guests | Remove a guest who no longer needs to be in, then ask the new guest to try again |
| Guest sees "(N participants)" | A video call is full; the host counts as one of the participants | Ask someone to leave the call, or start a separate call |
| You, the host, see that a guest was turned away | The same limit; the studio tells you so you can act | Make room, then ask the guest to rejoin |
| The room is full with fewer people than you expect | A guest open on two devices, an old tab, or a phone camera | Close the extra tab or device; remove the leftover entry |
| A guest dropped and could not get back in | Usually their place is held for them | Ask them to reopen the same link; if the room filled meanwhile, free a place |
Who counts
- Studio and podcast rooms count guests. You, the host, are not counted.
- Video calls count participants, and the host is one of them. A call for N participants seats you plus N minus one others. See Private video calls you can record, without going live.
- Each device counts. A guest who opens the link on a laptop and a phone takes two places. A phone you connect as a camera currently takes a guest place too.
- Only people who are connected count. A guest who closed the page frees the place. A guest whose connection dropped for a moment keeps their place and gets it back when they reconnect.
The numbers per plan are on /pricing?lang=en. What each upgrade message means: When you reach a limit: what the message means.
Steps
- See who is in. In the studio, open the guests list. Steps: Manage guests during a live: mute, place, remove.
- Look for doubles. Two entries with the same name usually mean one person on two devices or two tabs. Ask them to close one, or remove the extra entry.
- Remove who is done. A guest who finished their part can leave, or you can remove them. Their place is free at once.
- Ask the waiting guest to try again. They reopen the same link. Nothing changes in the link itself.
- Free the phone camera if you can spare it. If a phone is connected as an extra camera, removing it frees a guest place. How guests join, and with what: Guest join options: camera, microphone or listen only.
- Plan the next show. If you regularly need more seats, compare plans on /pricing?lang=en before the date.
Other reasons a guest cannot join
If the guest sees a different message, or nothing loads, the cause is not the room size: The guest link does not work. How invitations work: Guests and invitations — bringing people into the room.
When to contact support
If the guest sees the room-full message while the guests list shows fewer people than your plan's number, write to [email protected]. Send the time, the room type (studio, podcast or video call), the number in the message, a screenshot of the guests list, and the guest's device and browser.
Frequently asked questions
Why does my guest see "This room is full right now"?
The room already has as many people as your plan allows. Free a place or upgrade, then ask the guest to try again.
Does the host count toward the guest limit?
Not in studio and podcast rooms. In a video call the host is one of the participants.
Does a phone used as a camera take a guest place?
Yes, at the moment a phone camera counts as a guest.
What happens if a guest's internet drops?
Their place is held for them. When they reconnect with the same link they get it back.
Do I need a new link after making room?
No. The guest reopens the same link.
Keep reading
Can't hear a guest in your live? Usually the guest arrived muted, joined without a microphone, or picked the wrong mic. The checks for host and guest, in order.
The guest link does not workGuest link not working? Usually it expired after 4 hours or your studio was closed, so the room is gone. What the guest sees, what it means, and how to fix it fast.
Echo during a live stream with guestsEcho in a live with guests usually comes from someone using speakers instead of headphones, or watching the live in another tab. How to find who and fix it.
Echo cancellation and noise suppression explainedEcho cancellation removes your speakers from your microphone; noise suppression removes background sound. What each does, its limits, and the StreamLive Pro settings.
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