StreamLive ProShorts are taking long or "Creating shorts is stuck
Shorts still processing? What each step on the Creating shorts card means, how long a set takes, when it counts as stuck, and what to do next.
Making Shorts takes real work, and most of the waiting happens before the first Short appears: the video is fetched, listened to from start to end and transcribed before any cut is made. A set of five from a long broadcast usually takes about twenty minutes. The card on the Shorts page shows the step the job is on, from the job itself, so a step that is still showing means that work is still running. The card says "Creating shorts is stuck" only when nothing has moved for about 18 minutes.
What each line on the card means
| Line on the card | What is happening |
|---|---|
| "Downloading and analysing the video..." | The job started; no step reported yet |
| "fetching the original video" | The source video is being copied for the job |
| "listening to the whole recording - finding where the speaker leans in" | The whole audio is analysed. On long broadcasts this is the longest wait |
| "transcribing what is said and choosing the strongest moments" | Speech to text, then the moments are ranked |
| "moments chosen - starting the edit" | The list of Shorts is fixed; the count appears |
| "editing short 2 of 5 - cutting, framing on the speaker and scoring it" | Each Short is cut, reframed to 9:16 and gets music |
| "burning captions and translation onto short 2 of 5" | Captions, and translated captions if chosen, are drawn in |
| "3 of 5 ready" and a percentage | Shorts are finishing one by one; open them as they arrive |
| "1 more set queued" | You asked again on the same or another video; it starts after this one |
The percentage is an estimate from how long your earlier jobs took. It stops just short of 100 % until the job really ends, so a bar near the end is normal for the last minutes.
Symptom, cause and fix
| Symptom | Likely cause | Fix |
|---|---|---|
| The first line stays for many minutes | A long broadcast is being fetched and analysed | Wait. You can leave the page; the job carries on |
| "Creating shorts is stuck" | No progress for about 18 minutes | See the steps below |
| "Creating shorts stopped" with a reason | The job failed | Read the reason; most can be fixed by trying again |
| "No more Shorts in this video" | The video gave everything it could | Not a fault. Use another video |
| "this video was already queued a moment ago" | You pressed twice | Nothing to do; one job runs |
| "the job queue is not available right now" | A short problem on our side | Try again in a few minutes |
| The card is gone but no Shorts appear | The card was dismissed, or the job ended | Open the folder of that video on the Shorts page |
Steps
- Leave it running. Close the tab if you like. The progress is kept on the server and shows on your other devices too.
- Do not press Create again. A second press on the same video does not speed it up. It queues another set, which counts again toward your Shorts.
- Reload after 20 minutes. Open Shorts again. Finished Shorts appear in the video's folder as each one is ready.
- If the card says stuck, wait 15 more minutes. A slow job can still finish. If it does not, dismiss the card with the X.
- Try once more. From Past streams (three dots on the card, Generate Shorts) or Create Shorts on the Shorts page. Shorts that were reserved and not made go back to your allowance.
- Check the source. A video that is mostly silence, music only, or very short may give few or no Shorts.
When to contact support
Write to [email protected] if a second try is also stuck, or a job shows "stuck" for more than an hour. Send the video or broadcast title, the time you started the job, your plan, and a screenshot of the card with its exact line.
Related: Shorts were not created after my live stream, You have used all Shorts": the Shorts limit is reached, How the moments for your Shorts are chosen, How to create Shorts from any video, no live stream needed.
Frequently asked questions
How long does it take to make Shorts?
A few minutes per Short. A set of five from a long broadcast usually takes about twenty minutes, most of it before the first Short appears.
Can I close the page while Shorts are being made?
Yes. The job runs on the server and you see the progress when you come back, on any device.
Why is the bar stuck at 97 %?
The bar is an estimate and stays below 100 % until the job really ends. The last Short often needs a few more minutes.
When does the card say the job is stuck?
When the job has not reported any progress for about 18 minutes.
Will pressing Create again help?
No. It adds another set to the queue, which runs after the current one and counts toward your Shorts.
Keep reading
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My video upload failedVideo upload failed in StreamLive Pro? The file may be over 6 GB, bigger than your free storage, or the upload was cut off. What each message means and the fix.
My YouTube upload is waiting in a queueYour YouTube upload says it is queued? Why it waits for midnight Pacific time, how to check when it starts, and what to do when it cannot wait.
You have used all Shorts": the Shorts limit is reachedA message says your Shorts are used up? What the monthly and trial Shorts limits are, when they renew, why fewer Shorts came out, and what to do now.
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