StreamLive ProReply to comments from the phone app
Answer comments on your posts from the StreamLive Pro Android app: the Inbox tab, filters, replying, the AI suggestion, alerts and networks you cannot answer.
The StreamLive Pro app for Android has an Inbox tab for comments on your posts and videos. It lists each post that has comments, with the number still waiting for an answer. You tap a post, tap Reply under a comment, write, and press Send; the reply is posted on the network itself, under the viewer's comment. You can ask for an AI suggestion first, but nothing is ever sent until you press Send.
Before you start
- The Android app, signed in. It is installed from our site, not from Google Play: Install the StreamLive Pro app on Android (APK). The iPhone app is not in the App Store yet; on an iPhone, open Comments in the dashboard in Safari.
- Connected accounts. Comments come from the accounts connected in Connections. Each network decides through its connection whether comments can be read and answered from outside its own app, so a network can appear in the list and still say it cannot be answered from here.
- Recent comments. Comments are kept in StreamLive Pro for up to 30 days.
Steps
- Open the Inbox tab. In the bar at the bottom of the app, tap Inbox. If a post has comments that were not answered, the tab shows a count. In some versions of the app, comments open from the Home screen instead of a tab of their own.
- Choose a filter. At the top: Unanswered (the default), Unread, Questions, or All. Questions shows posts with comments that look like questions.
- Open a post. Each row shows the post's picture, the network, the number of comments and how long ago the last one came. Tap it to see the comments, newest first, with replies under each comment. Opening a post marks its comments as read.
- Tap Reply under a comment. A box opens at the bottom, headed Replying to and the viewer's name.
- Write your answer, or ask for a suggestion. Tap AI suggestion to get a draft answer. Read it and change it as you like. The suggestion is only a draft in the box.
- Press Send. The reply is posted on the network as a reply to that comment. The app shows Reply sent, and the comment is marked Answered.
- Tidy the list. Long-press a comment, or tap the three dots next to it, for Mark answered (when you answered somewhere else), Hide from list, or Open on the network.
- Refresh. Pull the list down to fetch new comments now. The list also refreshes by itself about every minute while it is open.
Alerts for new comments
The first time you open the Inbox, a card offers Alerts for new comments. Tap Turn on and allow notifications, and the phone tells you when someone comments. If you refused notifications earlier, the card leads to the phone's settings. Dismiss the card if you do not want alerts; it does not come back.
What each action does
| Action | On the network | In StreamLive Pro |
|---|---|---|
| Send | Your reply is posted under the comment | The comment is marked Answered |
| AI suggestion | Nothing | A draft appears in the reply box |
| Mark answered | Nothing | The comment leaves Unanswered |
| Hide from list | Nothing; the comment stays on the network | The comment is hidden in StreamLive Pro |
| Open on the network | Opens the comment or post in the browser | Nothing |
AI suggestions have a monthly allowance that depends on the plan, and they are not available after a trial has ended. Replies themselves do not use that allowance.
What can go wrong
| Message | What it means | Fix |
|---|---|---|
| This connection does not allow replying from StreamLive Pro | The network's connection was not given permission to reply | Reply on the network itself, or reconnect it in Connections and approve all the permissions |
| This channel is no longer connected | The account was disconnected | Reconnect it in Connections |
| The network no longer accepts this connection | The sign-in expired or was revoked | Reconnect it: Reconnect a channel whose connection expired |
| The reply is too long for this network | Each network has its own length limit | Shorten the reply |
| You reached today's reply limit for this network | A daily safety limit on replies sent from StreamLive Pro | Wait until tomorrow, or reply on the network itself |
| No comments waiting for you | Nothing is unanswered | Switch the filter to All |
Some networks never appear here. TikTok gives no access to comments, and LinkedIn comments are not shown. Comments in a live broadcast's chat are a different thing: they are in the live chat panel on the website, see Live chat from YouTube and Facebook in one panel.
Related pages
- Publish a post to every network from the phone app
- Connect YouTube, Facebook and more from the phone app
- The StreamLive Pro app: every way to use it today
Frequently asked questions
Can I answer YouTube and Instagram comments from one app?
Yes, where the connection allows replying. Open Inbox, tap the post and tap Reply under the comment. If a network does not allow it, the app says so and you reply on the network.
Does the AI answer comments by itself?
No. AI suggestion only writes a draft in the reply box when you tap it. Nothing is sent until you press Send.
Does Hide from list delete the comment?
No. It only hides the comment in StreamLive Pro. The comment stays on the network.
Is there an iPhone app for replying to comments?
Not yet. On an iPhone, open the StreamLive Pro dashboard in Safari and use Comments there.
Why do I not see TikTok comments?
TikTok does not give access to comments for this, so they do not reach the inbox. Reply in the TikTok app.
How long are comments kept?
Up to 30 days in StreamLive Pro. Older comments stay on the network itself.
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