StreamLive Pro

My live stream stopped by itself

Your live stream ended without anyone pressing Stop? The usual causes in order: lost signal, the trial's 60 minutes, an ended plan or an empty picture.

Updated November 5, 2026 · 4 min read

When a live ends without anyone pressing Stop, the most likely cause is that the picture stopped reaching us: OBS or the encoder lost its connection, the computer slept, or the browser studio tab was closed. StreamLive Pro does not end a broadcast the moment the signal drops. It waits through a short reconnect window, and only if nothing comes back does it close the broadcast on every network. The other causes are rules you get warned about first: the 60-minute limit per broadcast in the trial, a plan that ended while you were on air, and a stream that stayed silent with a black or frozen picture for a long time.

Each of these leaves a notice in the bell. Read it first; it tells you which cause it was.

Symptom table

The rules, one by one

Lost signal. Once a live broadcast stops receiving video for about two minutes, you get "Your broadcast is not receiving video". The problem is on the sending side. If the encoder comes back inside the reconnect window, the broadcast simply continues on every network. In the browser studio, viewers see a dark holding screen saying the broadcast is reconnecting while StreamLive Pro waits. An external encoder such as OBS gets the same waiting time, without the holding screen. If the signal does not return in time, the broadcast is closed on every network.

The trial's 60 minutes. In the 7-day trial each broadcast is capped at 60 minutes. You are warned about ten minutes before the end. Stopping and restarting the same broadcast does not reset the count.

A plan that ends on air. If your plan or trial ends during a broadcast, the broadcast continues for up to two hours, with warnings about half an hour and ten minutes before it stops. Renewing during that time keeps it going without a break.

Monthly hours. Reaching your plan's monthly broadcast hours does not cut a show. You get a calm notice and the broadcast continues. A stop happens only in an exceptional case, far past the monthly hours, and it comes with warnings ten and two minutes before. Plan hours are on the pricing page.

An empty stream. StreamLive Pro samples the broadcast every couple of minutes. When there is no sound and the picture is black or frozen for 20 minutes in a row, you get "Your stream seems empty. Still broadcasting?" with a Keep live button. With no answer for ten more minutes, the broadcast is closed properly on every channel, and the empty time does not count toward your plan's hours. A lecture over a still slide, or music over a still picture, has sound and is never treated as empty.

Steps

1. Read the notice in the bell. It names the cause. Match it in the table.
2. For a lost signal, check the encoder. In OBS look at the status bar for dropped frames and reconnect attempts. A climbing count means your upload could not hold the bitrate; see My live stream drops frames or keeps buffering.
3. Keep the machine awake. Turn off sleep and screen-off for the length of the show on the computer that sends the stream.
4. In the browser studio, keep the tab in front. Do not close it, and do not leave it hidden behind other windows for long.
5. Use a cable for long shows. Wi-Fi drops are the most common reason a signal disappears for longer than a few seconds.
6. Set the encoder to reconnect. OBS can retry by itself after a drop; tools such as FFmpeg need a small script that restarts them (Stream to StreamLive Pro with FFmpeg over RTMPS or SRT).
7. For the trial, plan around 60 minutes per broadcast, or move to a plan before a longer show.

When to contact support

If the bell shows no notice that explains the end, or a notice says the failure was on our side, write to [email protected]. Send the broadcast title, the date and the time it ended with your time zone, the source (browser studio, phone, OBS or another encoder), the text of any notice you received, and what the encoder showed at that moment.

Related: My encoder says it is streaming, but there is no picture, When you reach a limit: what the message means and Troubleshooting the problems that come up most.

Frequently asked questions

Why did my live stream end by itself?

Usually because no picture reached us for longer than the reconnect window, after the encoder or the connection dropped. Other causes, each with its own notice, are the trial's 60 minutes per broadcast, a plan that ended on air, and a stream that stayed silent and black or frozen for 20 minutes.

Does StreamLive Pro end my live as soon as OBS drops?

No. It waits through a short reconnect window. If OBS comes back in time, the broadcast continues on every network.

Will my live be cut when I reach my monthly hours?

No. You get a notice and the broadcast continues. A stop happens only far past the monthly hours, and it is announced ten and two minutes in advance.

My show is a still picture with music. Will it be ended as empty?

No. The empty-stream check needs no sound together with a black or frozen picture. A still picture with sound is never treated as empty.

Is there a time limit per broadcast?

In the 7-day trial, yes: 60 minutes per broadcast. Paid plans have monthly broadcast hours instead, and reaching them does not cut a running show.

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