StreamLive ProMy Facebook live does not start
Facebook live not working from StreamLive Pro? Usually the Page was not ticked on Facebook's approval screen or its permission expired. Checks and fixes.
When a broadcast reaches every network except Facebook, the most likely cause is permission for the Page. StreamLive Pro can go live only to a Facebook Page you manage, and only to a Page you ticked on Facebook's own approval screen when you connected. If a Page was not ticked, or Facebook later withdrew the permission, Facebook refuses the broadcast. StreamLive Pro then says so in plain words: "Facebook refused" the Page "because the Page permissions are missing. Reconnect Facebook and allow access to these Pages."
Facebook connections also do not renew themselves the way YouTube's do. Every few weeks a Facebook connection needs a reconnect, and you get a notice when it does.
Symptom, cause, fix
| Symptom | Likely cause | Fix |
|---|---|---|
| "Facebook refused ... because the Page permissions are missing" | The Page was not ticked on Facebook's approval screen, or access was removed | Reconnect Facebook and tick the Page on Facebook's screen |
| The Facebook card has a red border and "Reconnect" | The permission expired, or you changed your Facebook password | Press Reconnect |
| Your Page is not in the list at all | It was not ticked when you connected | Reconnect and tick every Page you may broadcast to |
| You want to go live to a Group or a personal profile | Not supported: Facebook destinations here are Pages | Broadcast to a Page you manage, then share the post to the Group yourself |
| The Page is managed through Business Manager and does not appear | It was not offered on the approval screen | Reconnect; it can also be added by its Page ID |
| Facebook went live, but the scheduled announcement was a post, not an event | Facebook did not allow a scheduled live event | Expected: a Page post with the time is published instead (amber mark) |
| Everything is connected and Facebook still refuses with its own error text | A rule on Facebook's side for this Page | Open the Page in Facebook's own tools and check what Facebook says about live for it |
Steps
- Read the red card beside Facebook. The studio names the Page that failed and the reason. Page permissions, an expired connection and a failure on our side each get a different message.
- Make sure the destination is a Page. Groups and personal profiles are not live destinations. Once a Facebook connection has Pages, the profile does not appear in the list. Which networks need what: Going live on each network: what it needs.
- Reconnect and tick the Page. Open Connections, find Facebook and press Reconnect. On Facebook's screen, choose to edit the settings, and tick every Page you may want to broadcast to. A Page you leave unticked there will not be available here. You return to where you were, and no duplicate connection is created.
- Tick the right Page in the broadcast. In the Channels list, tick the Page itself. If you manage several Pages, check the name.
- Retry Facebook. Press Retry on the Facebook card. YouTube and the other networks keep broadcasting meanwhile.
- For a scheduled broadcast, fix it before air. About half an hour before the time, StreamLive Pro checks the Page tokens on Facebook and sends a notice naming the Page and the reason. Fix it then, from the notice. See Schedule a live broadcast in advance.
- If you send from OBS or vMix, remember the encoder sends to StreamLive Pro, not to Facebook. The checks above are the same. If no picture arrives from the encoder, see My encoder says it is streaming, but there is no picture.
Instagram is part of the same Facebook login
Instagram publishing goes through a business or creator account linked to a Facebook Page. If you ticked the Instagram account on Facebook's screen but not the Page linked to it, StreamLive Pro asks you to reconnect, choose to edit the settings, and tick the Page too. Instagram Live itself works with a stream key, not with this connection: see My Instagram or TikTok stream key does not work.
When to contact support
If the Page is ticked, the connection is fresh and Facebook still refuses, write to [email protected]. Send the broadcast title and start time, the Page name, the exact text of the red card or notice (a screenshot is best), and whether you went live from the browser studio or an encoder. Do not send passwords or stream keys.
Everything else that stops a broadcast, on any network, is in Troubleshooting the problems that come up most. The full setup for a Page is in How to go live on a Facebook Page from your computer.
Frequently asked questions
Can I go live to a Facebook Group?
No. Facebook destinations in StreamLive Pro are Pages you manage. You can go live on the Page and share the post to a Group from Facebook.
Why is my Page missing from the list?
Almost always because it was not ticked on Facebook's approval screen. Reconnect Facebook and tick every Page there.
How often does Facebook need reconnecting?
Facebook connections do not renew automatically, so they need a reconnect every few weeks. You get one notice when it happens, with a reconnect button.
YouTube is live and Facebook is not. Should I stop the broadcast?
No. Fix the Facebook connection and press Retry on the Facebook card. The broadcast on the other networks continues.
Facebook shows its own error even though everything is connected. What now?
Some refusals come from Facebook's rules for a specific Page. StreamLive Pro shows Facebook's text. Check the Page in Facebook's own tools, and contact us with the text if it is unclear.
Keep reading
Live reached only some networks? Why one destination stays empty while the others work: expired connection, old stream key, plan limit or the network's own rules.
Go live on Facebook and Instagram at the same timeGo live on a Facebook Page and Instagram at the same time from one computer: what each network requires, the Instagram key per live, and the fixes.
How to go live on a Facebook Page from your computerGo live on a Facebook Page from a computer: connect Facebook once, tick the Page, give it its own title, and start from the browser studio or from OBS.
How to go live on Facebook and LinkedIn at the same timeGo live on a Facebook Page and LinkedIn at the same time: the Page connects once with a sign-in, LinkedIn needs the stream key of each event, and one upload feeds both.
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