StreamLive ProLive chat shows no messages from a network
Viewer comments from YouTube, Facebook, Twitch or Kick are missing in the live chat panel. What the status line means, which networks are read, and how to fix it.
When comments from one network do not reach the live chat panel, the most likely cause is how that network was added. Comments are read only through a signed-in connection: a YouTube or Twitch destination added with a stream key alone sends your video but has no way to read its chat. The second most likely cause, for Facebook, is a permission Meta has not approved yet, so Facebook comments stay on Facebook for now. Look at the status line above the messages first: it names the network and the reason.
Symptom, likely cause, fix
| What you see | Likely cause | Fix |
|---|---|---|
| No YouTube comments and no YouTube status line | YouTube was added by stream key, not by signing in | Connect YouTube on Connections and stream to that connection |
| "Facebook comments: waiting for Meta approval" | Reading comments needs a Facebook permission that Meta has not approved yet | Read them on Facebook for now; reconnect Facebook once it is approved |
| "... comments: reconnect ..." | The sign-in expired or was revoked | Click Reconnect, or follow Reconnect a channel whose connection expired |
| "... is not connected - no comments from it" | The destination has no live connection | Click Connect |
| "...: waiting for the live video to start" | The network has not opened the live yet | Wait; it changes by itself when the live is up |
| "YouTube chat paused (daily API quota) - resumes by itself" | YouTube's daily limit for reading chat was reached | Nothing to do; read the rest on YouTube meanwhile |
| "... is rate-limiting comment reads - retrying" | The network is slowing down requests | Nothing to do; it keeps trying |
| No comments from Telegram, Instagram or TikTok | These networks are not read | Read them in the network's own app |
Which networks are read
- YouTube: live chat from a signed-in YouTube connection.
- Facebook Pages: comments on the live video, once Meta approves the permission StreamLive Pro asked for. Until then the status line says so.
- Twitch and Kick: chat from a signed-in connection, read-only. You read it in the panel and reply on the network itself.
- Your StreamLive Pro live page: messages from viewers who watch there.
Telegram, Instagram, TikTok, X and LinkedIn chats are not read. You still go live there; the comments stay in their apps.
Steps
- Read the status line. On Live stream, during the live, the chat panel shows one line per network with a problem, some with a Connect or Reconnect button.
- Check how each network was added. On Connections, a network that you signed in to is a connection. A network you pasted a stream key for is a stream-key destination and has no chat. If YouTube or Twitch was added by key, connect it by signing in and use that connection next time.
- Reconnect what expired. If the line says reconnect, click Reconnect. Comments come back by themselves after that, even mid-broadcast.
- Give the network a moment. Right after you go live, a network can take a little while to open the live video. The line says "waiting for the live video to start" until then.
- Check the comments are public. Comments a network holds for review, or that the channel owner hid, are not handed out by the network and cannot appear in the panel.
- For Facebook, read comments on Facebook itself until the permission is approved. Reconnect Facebook afterwards and they appear in the panel.
More on chat
Show a comment on screen: Show a viewer's comment on screen during a live. Read and answer from an AI assistant: Read and summarize your live chat with ChatGPT or Claude. An overview of the panel: Live chat from YouTube and Facebook in one panel.
When to contact support
If a network is connected by sign-in, the status line shows nothing wrong, and comments that viewers can see on the network still do not appear after a few minutes, write to [email protected]. Send the time of the live, the network, the channel or Page name, and a screenshot of the chat panel with its status line.
Frequently asked questions
Why are YouTube comments not showing in the live chat?
Most often because YouTube was added with a stream key. Chat is read only through a signed-in YouTube connection. It can also pause when YouTube's daily limit is reached, and resumes by itself.
Why are Facebook comments not showing?
Reading Facebook comments needs a permission that is waiting for Meta approval. Until then they stay on Facebook. Once it is approved, reconnect Facebook.
Can I see Twitch and Kick chat?
Yes, read-only, when Twitch or Kick is connected by signing in. Replies are written on the network itself.
Does the panel show Telegram, Instagram or TikTok comments?
No. Those networks are not read. Read their comments in their own apps.
Do comments come back after I reconnect during a live?
Yes. After a reconnect, comments start to appear again without restarting the live.
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