StreamLive Pro

Cannot start a second live stream at the same time

Cannot start a second live stream? What "one live broadcast at a time" means, how to find the broadcast that is still running, and when a second live helps.

Updated · 3 min read

When StreamLive Pro refuses to start a broadcast with "Your plan allows one live broadcast at a time", another broadcast on the same account is still live. Most often it is one you started earlier in another tab, on the phone, or from an encoder, and it was never stopped. Stop that broadcast and start again. If you really need two separate broadcasts running together, the number allowed depends on your plan.

Before you look for a second live, check whether you need one. A single broadcast already goes to every network you tick, so streaming to YouTube and Facebook together needs one live, not two (How to live stream to several platforms at once).

Which message you see

MessageWhat it meansFix
"Your plan allows one live broadcast at a time."You are on the trial, and another broadcast of the account is live right nowStop the other broadcast, then start this one
"Your plan allows N browser broadcasts at a time (M live now). Stop one, or upgrade for more."You reached the number of browser studio broadcasts your plan runs at the same timeStop one of them, or see the plan list on the /pricing?lang=en page
The broadcast starts, but a network shows the old liveTwo broadcasts were sent to the same channelStop one; a channel can take only one stream at a time

The pricing page lists, per plan, how many broadcasts can run at the same time. On the 7-day trial it is one.

Steps

  1. Look for the running broadcast. Open Live stream. A broadcast that is still on air shows as live there. Also check other tabs, another computer, and the phone where you are signed in.
  2. Stop it. Open that broadcast and press Stop stream. If it came from OBS, vMix or another encoder, also stop streaming in the encoder, or it may keep the broadcast alive.
  3. Wait a few seconds. When the host's tab closes without Stop, the server keeps the broadcast for a short while so the host can come back without losing it. Pressing Stop stream ends it at once.
  4. Start the new broadcast. Go back to the broadcast you wanted and press Start stream again.
  5. Need both at once? If the second broadcast is a different show, for example two rooms of a conference to two different channels, check the number of broadcasts per plan on the /pricing?lang=en page and compare plans in Which plan fits: Creator, Pro or Studio.
The Live stream screen: Preview, Program and the channels panel (test account).
The Live stream screen: Preview, Program and the channels panel (test account).

Things that cause it

What a second broadcast does not solve

When to contact support

If no broadcast of yours is live and the message still appears after a few minutes, write to [email protected]. Send the e-mail of the account, the exact message, the time you tried, and whether an encoder or the phone was used for the previous broadcast.

Frequently asked questions

Why can I not start a second live stream?

Another broadcast on the same account is still live. On the trial one broadcast runs at a time; on paid plans the number depends on the plan. Stop the running one and start again.

Do I need two broadcasts to stream to YouTube and Facebook?

No. One broadcast goes to every network you tick. You upload one stream and our servers send the copies.

I closed the tab. Why is the old broadcast still live?

The server waits a short while for the host to come back after a tab closes. Open the broadcast and press Stop stream to end it at once.

Does a team member's live count against my account?

Yes. Live broadcasts are counted per account, so a broadcast started by anyone on the team counts.

How many broadcasts can run at the same time on my plan?

The pricing page lists it per plan. On the 7-day trial it is one.

Keep reading

Where is my live stream recording?

Where is my live stream recording? Check Past streams and Storage, keep the video within about two hours, and learn why some broadcasts have none.

Live streaming on a Mac without installing software

Go live from a Mac with nothing to install: the browser studio in Safari or Chrome, the macOS permissions to allow, and when an app is still better.

Resolution and frame rate for live streaming

Resolution and frame rate for live streaming in plain words: 720p or 1080p, 30 or 60 fps, how both drive bitrate, and how to set them in StreamLive Pro and OBS.

How to live stream a panel discussion

How to live stream a panel discussion with remote speakers: invites, layouts for three to five people, a moderator's run sheet, audience questions on screen, and Shorts.

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