Terms of Service
Last updated: October 19, 2026 · Version 2.2 (updated: auto-renewal, statutory cancellation and refunds, taxes, content licence, prohibited content, consumer rights)
- Introduction & Acceptance
- User Account
- Permitted & Prohibited Use
- User Content & Rights
- Recording — Consent Requirement
- AI Features — Limitations & No Output Warranty
- DMCA & Copyright
- Payments, Subscriptions & Refunds
- Termination
- Disclaimer of Warranties
- Limitation of Liability
- Indemnification
- Force Majeure
- Trademarks & Brand Use
- Experimental Features (Beta)
- Export Control & Sanctions (OFAC)
- Dispute Resolution · Class-Action Waiver (US)
- Governing Law & Jurisdiction
- Changes to the Terms
- Contact
1. Introduction & Acceptance
Welcome to StreamLive Pro (the "Service", "we", "us", "our"). These Terms constitute a binding agreement between you (the "User", "you") and StreamLive Pro. By using the Service, registering an account, or clicking "I agree", you confirm that you have read, understood and agreed to be bound by these Terms in full.
If you do not agree to these Terms, you may not use the Service.
The Service is operated by KIWI AI (also "we"), which is your contracting party under these Terms. Contact details are in Section 20. A "consumer" in these Terms is a person using the Service outside their trade, business or profession. Rights that the law gives consumers and that cannot be waived by contract prevail over anything in these Terms.
Our Privacy Policy (/privacy), Fair Use Policy (/fair-use) and Copyright Policy (/dmca) form part of these Terms.
2. User Account
2.1 Registration
To use the Service you must create an account. You undertake that all information you provide at registration is accurate, complete and current, and that you will update it as needed.
2.2 Security
You are solely responsible for keeping your login credentials confidential. Any activity carried out from your account is your responsibility. We strongly recommend enabling two-factor authentication (2FA).
2.3 Minimum Age
The Service is intended for users aged 16 and over. Users under 18 must use the Service with a guardian's consent.
3. Permitted & Prohibited Use
3.1 Permitted Use
You may use the Service for any lawful purpose in accordance with these Terms, including live streaming, publishing content, managing groups and legitimate business activity.
3.2 Prohibited Use
You may not use the Service to:
- Stream, upload or distribute content you do not have the rights to, including re-broadcasting sports events, TV programmes, films, concerts or protected music without a licence;
- Distribute any sexual content involving minors, or content that exploits, endangers or sexualises minors (such content is removed and reported to the authorities);
- Distribute content that incites violence, terrorism or racism, hateful content against a person or group based on origin, religion, sex, sexual orientation, disability or a similar characteristic, or live-stream acts of violence;
- Share intimate images or videos without consent, invade privacy, publish other people's personal details, harass, threaten or defame anyone;
- Impersonate others, create misleading deepfakes, defraud anyone or publish misleading advertising;
- Send spam, use fake views, followers or comments, bots or any artificial inflation of engagement, or send advertising messages in breach of the law;
- Disrupt the Service, distribute malware, circumvent security measures or usage limits, or access other accounts;
- Breach the terms or community guidelines of a destination platform you stream or publish to;
- Violate any other law that applies to you or to the Service.
You are responsible for the content you stream and publish, including live content and replies to comments. We do not review content in advance, but we may remove content, stop a broadcast or restrict an account when we become aware of unlawful or infringing content, or when the law requires it. Report abusive content at /abuse; send copyright notices at /dmca (see Section 7).
4. User Content & Rights
You own your content. Any video, image, text or media you upload or broadcast through the Service remains your sole property.
So that we can operate the Service, you grant us a non-exclusive, worldwide, royalty-free licence, solely to provide the Service to you and on your instructions: to store, copy and encode your content; to transcribe and translate it and create captions, clips, thumbnails, summaries and other AI output you request from it; to show it to you and to people you invite; and to stream or publish it to the destinations you choose. The licence covers passing content to our sub-processors (including the AI providers in Section 6) only for these purposes. We do not use your content for advertising and we do not train AI models on it. The licence ends when you delete the content or your account, except for encrypted backup copies that are deleted in the normal cycle (up to 30 days) and content already published on third-party platforms, which is governed by their terms.
You represent and warrant that you have all rights necessary to upload and broadcast the content, and that the content does not infringe any third-party rights.
5. Recording — Consent Requirement
The Service enables the recording of video calls, podcasts and live broadcasts. Recording without participants' consent is a criminal or civil offense in many jurisdictions (including California, Florida, Illinois, Pennsylvania, Massachusetts and Maryland in the US, and every EU member state under GDPR Articles 6 and 7).
By using any recording feature, you represent and warrant that you:
- Notified every participant that they are being recorded before recording began;
- Obtained each participant's explicit consent to the recording;
- Are not recording private conversations for distribution without consent;
- Are not recording minors under age 13 without verified parental/guardian consent (COPPA);
- Are solely responsible for compliance with recording laws in your jurisdiction and the participants'.
StreamLive Pro displays a legal confirmation box before every recording. Confirming the box is logged in your account as evidence of the consent declaration. Nothing in these Terms transfers legal responsibility for the recording to us — sole responsibility rests with you as the operator of the recording.
6. AI Features — Limitations & No Output Warranty
The Service includes AI-based features for transcription (Whisper, via Groq), translation and text polishing (Anthropic Claude and Google Gemini; OpenAI only as a configured fallback), auto-captioning, smart clipping, suggested titles and replies, and summarization. The current provider list is at /subprocessors. AI output may be wrong, inaccurate, biased, or may "hallucinate" details that were never said.
- You acknowledge that AI output is not a substitute for human review, and is not suitable for legal, medical, financial or sensitive use without additional professional review.
- StreamLive Pro bears no liability for any damage caused by using AI output without review — including mistranslation, erroneous captioning, or inaccurate summaries.
- You own the AI output generated from your own sources, but acknowledge that AI features may fail without notice and that we do not guarantee the AI result will be identical on every run.
- You may not use AI features to create misleading content, deepfakes, impersonation, automated mass messaging (spam), or to infringe copyright on source audio.
- When you publish content that was generated or materially altered with AI, you are responsible for labelling it as required by law and by the platform's rules (for example YouTube's altered or synthetic content disclosure).
7. DMCA & Copyright — Strikes Policy
StreamLive Pro respects DMCA Section 512. If you believe your content was infringed on the site, file a complaint via /dmca.
Repeat-infringer policy (DMCA §512(i)):
- First strike: Content removed. Formal warning by email.
- Second strike: Content removed. Temporary 7-day suspension.
- Third strike: Immediate and permanent account termination; barred from opening another account.
A strike is removed only if a valid counter-notice was filed within 14 days and the complainant did not file a court action within a further 10–14 business days. Filing a false counter-notice is a criminal offense of false swearing.
8. Payments & Subscriptions
8.1 Plans
We offer a free trial and paid plans. When a paid subscription ends, the account moves to a limited free plan (up to 2 destinations, 2 streaming hours a month and 3 broadcasts in total, with a watermark). The prices and terms of each plan appear on the pricing page and may change from time to time.
The service is operated by KIWI AI, and payments are processed on its behalf by a licensed, PCI DSS–certified payment processor. Card details are entered on the processor's secure payment page and are never stored by us; we keep only an encrypted token, the card's expiry date, its last 4 digits and the card brand, to renew your subscription and identify the payment method. The charge appears on your card statement as KIWI AI, and invoices and receipts are issued through EZcount.
8.2 Auto-Renewing Subscription
Paid plans are subscriptions that renew automatically, monthly (every month) or annually (every year). Before you pay, the checkout shows the price, the billing period and that the plan renews. At the start of each period we charge the saved card the plan price in effect at that time (see Section 8.3c) until you cancel. Each charge is followed by a tax invoice / receipt by email.
8.3 Free Trial
New users get a free trial (currently 7 days, as shown on the pricing page) without giving a card. The trial does not turn into a paid subscription by itself and is never charged. When it ends, paid features stop until you choose a plan.
8.3a Cancelling a Subscription
You can cancel at any time: in Dashboard → Billing ("Cancel subscription"), on the cancel a subscription or a purchase page, or by writing to [email protected] with your name and the account email. Cancelling stops future renewals immediately, and in any case within 3 business days of your notice, and we confirm it by email. Cancelling within the 14 days in Section 8.3b gives a refund as set out there; after any other cancellation your plan stays active until the end of the period already paid, then the account moves to the free plan. Requesting account deletion also stops all future charges.
8.3b Refunds and Statutory Cancellation Rights
- Cancelling within 14 days: You can cancel within 14 days of a payment and get a full refund, provided the paid service has not been used since the charge. After use, cancelling stops the next renewal and the subscription stays active until the end of the paid period. This applies to the first payment of a subscription and to a plan-upgrade charge (cancelling an upgrade that was not used puts you back on the previous plan at once), not to automatic renewals. Use means any action in the paid service, such as broadcasting, uploading, publishing, clips or translation. You can cancel in any of the ways in Section 8.3a. If the law gives you a broader right, it applies.
- Continuing transaction: a subscription is a continuing transaction and you may cancel it at any time as described in Section 8.3a. Where the law entitles you to a refund for an unused, prepaid part of a period (for example on an annual plan), we refund it as the law requires.
- Consumers in the EU and the UK, right of withdrawal: you may withdraw from the purchase within 14 days of the purchase date without giving a reason. When you start a paid plan you expressly request that the service begins immediately, within the withdrawal period. If you withdraw within the 14 days, we refund what you paid less a proportionate amount for the service supplied until you told us. To withdraw, send a clear statement to [email protected], for example: "I hereby give notice that I withdraw from my StreamLive Pro subscription contract", with your name, the account email and the purchase date.
- In all other cases: after cancellation there is no refund for the rest of a period already paid, unless the law requires otherwise. Duplicate charges, wrong charges, or a period in which we failed to provide the Service because of a fault on our side are refunded.
- Refunds go back to the card used to pay (usually visible on your statement within 5–10 business days), and a credit note is issued. Nothing in these Terms limits any right the law gives you that cannot be waived.
8.3c Prices, Taxes and Price Changes
The currency is set by the account's location. Prices in ILS include VAT at the statutory rate. Prices in USD are shown without VAT; where local law requires us to collect a tax (such as VAT or sales tax), it is shown before you pay, otherwise you are responsible for any taxes that apply to you in your country. We give at least 30 days' notice by email before a price change applies to an existing subscription; the new price applies from the first renewal after the notice, and you can cancel before then without charge.
8.3d Failed Payments
If a renewal charge fails, we retry within about two days and tell you by email. If the payment is not completed, the paid plan ends and the account moves to the free plan.
8.3e Your Content After a Subscription Ends
When a paid subscription ends, the account stays open, but stored media files (recordings, uploads and export files) are deleted 30 days after the subscription ends. We send email reminders before that, and until then you can download your files or renew.
8.4 Support & Response Times
StreamLive Pro strives to provide fast, quality support to its customers. However, there is no commitment to a defined response time. Response times may vary based on request volume, issue complexity, and business hours. We do our best to respond as soon as possible.
Support is provided via email and in-system chat. Urgent requests related to an active service (live broadcast, real-time recording) are given the highest priority possible.
8.5 Fair Use
Some parts of the Service are shown as “unlimited*” (for example viewing in our web player, multistreaming and AI editing). They are subject to our Fair Use Policy, which sets a reasonable monthly level for each plan. We notify you at 80% and at 100% of that level, and you get extra room before anything changes.
If use goes past the level and the extra room, we may limit, until the start of the next month, only the part that caused it (for example adding new live destinations), or offer a suitable plan. We will never stop a broadcast that is already live because of this policy, and we will not delete content because of it. We may update the numbers in the policy with at least 30 days' notice.
9. Termination
You may delete your account at any time in Settings → "Delete account" (full details: /data-deletion). Access is blocked immediately and all future charges stop. For 30 days (a grace period) you can cancel the deletion by signing in again; after that the account and its data are permanently deleted, except records we must keep by law (for example billing documents, 7 years).
We may suspend or terminate your account if any of the following applies. Where reasonable we will tell you in advance and give you a chance to fix the problem; in serious cases, where the law requires it, or where there is a risk to users or the system, we may act immediately and without prior notice:
- You breached these Terms or recording / copyright laws;
- You accumulated 3 DMCA strikes under the repeat-infringer policy;
- You acted in a way that endangers other users, children, or system security;
- You submitted false information or impersonated another;
- You failed to pay on time or initiated a chargeback not in good faith.
Termination because of your breach does not entitle you to a refund, unless the law requires otherwise. If we discontinue the Service or terminate your account other than for your breach, we give as much notice as we can (at least 30 days where possible) and refund the unused, prepaid part of the period. In case of termination following a breach, data essential to an investigation (logs, DMCA correspondence) will be retained for up to 7 years.
10. Disclaimer of Warranties
The Service, including all of its features (live streaming, recording, video editor, AI features, third-party platform integrations), is provided "AS-IS" and "AS-AVAILABLE" without any warranty of any kind, express or implied — including but not limited to:
- Merchantability;
- Fitness for a particular purpose;
- Non-infringement of third-party rights;
- Availability, stability, speed, or accuracy of the Service;
- Compliance with regulatory requirements in your jurisdiction.
We do not warrant that the Service will be error-free, uninterrupted, fully secure, or free of malware.
Availability: we work to keep the Service available and stable, but we do not commit to a specific uptime level (SLA) unless agreed in writing. There may be interruptions for maintenance and updates; incidents are posted at /status.
10.1 Third-Party Platform Integrations
The Service sends your content and metadata directly to the platforms you choose to connect, including but not limited to: YouTube, Facebook, Instagram, TikTok, X (Twitter), Twitch, Kick, LinkedIn, Dailymotion, Threads, and custom RTMP destinations. You acknowledge and agree that:
- We do not own, operate, and are not formally affiliated with any of these platforms (beyond standard API-key relationships);
- The platforms may, at any moment and without prior notice: block, suspend, terminate, restrict, discontinue API support, change terms, take down content, or limit your account;
- API errors, OAuth failures, refusal to publish, shadow bans, reduced reach, or disqualification from monetization programs are risks inherent in using third-party platforms — StreamLive Pro bears no liability whatsoever;
- A change or removal of an RTMP source, API keys, or OAuth access may occur without notice from the platform — you are responsible for maintaining connectivity on your side;
- Each platform's terms of service apply to you independently — we are not a substitute or shortcut to them. The list of platforms and links to their privacy policies appear at /subprocessors;
- We do not warrant that certain integration features (such as multi-streaming to X platforms simultaneously, FB Live to certain Page types, or TikTok Live RTMP) will keep working after a platform policy change.
- YouTube API Services: StreamLive Pro uses YouTube API Services. By using YouTube features you agree to the YouTube Terms of Service, and our use is subject to the YouTube API Services Terms of Service. How data is handled is detailed in our Privacy Policy and subject to the Google Privacy Policy.
Your choice to connect a platform account is your informed acknowledgment of all these risks.
11. Limitation of Liability
To the maximum extent permitted by law:
- StreamLive Pro, its officers, employees, consultants and third-party suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to: loss of profits, loss of revenue, loss of data, loss of business opportunity, or reputational harm, even if we were warned of the possibility of such damages.
- Our total aggregate liability to you for all disputes combined shall not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim, or US$100 — whichever is greater.
- These limitations apply to every legal basis — contract, tort (including negligence), strict liability, or otherwise.
- Loss of or damage to recordings / broadcasts: we make reasonable efforts to preserve recordings plus an R2 backup manager, but we are not responsible for loss of a recording resulting from user error, network disconnection, browser failure, power outage, or third-party platform API limitations. You acknowledge that business-critical recordings require your own local backup.
Some jurisdictions do not allow the exclusion of certain damages — in those cases the limitations apply to the maximum extent permitted by applicable law.
What these limits do not limit: nothing in Sections 10, 11, 12 and 15 excludes or limits liability that cannot be excluded or limited by law, including liability for wilful misconduct, gross negligence, fraud, or death or personal injury caused by negligence, or your statutory rights as a consumer (for example under consumer-protection law, or the conformity rights for digital services that consumers have in the EU and the UK). If you are a consumer, the indemnity in Section 12 applies only to loss caused by your breach and only as far as the law allows.
12. Indemnification
You agree to indemnify, defend and hold harmless StreamLive Pro, its officers, employees and agents from any claim, damage, obligation, loss, liability, cost or debt, and expenses (including reasonable attorney's fees) arising from:
- Your use of the Service or breach of these Terms;
- Your infringement of any third-party rights (copyright, privacy, trade secret, patent, trademark);
- Recording / broadcasting / publishing content without participants' consent or in violation of law;
- Unlawful, offensive, misleading or harmful content you uploaded or created via AI features;
- Unauthorized access to your account resulting from negligence in safeguarding access credentials.
13. Force Majeure
We are not liable for any interruption, delay or failure of the Service caused by events beyond our reasonable control, including: natural disasters, war, terrorism, strikes, sanctions, pandemic, cyberattack, failure of infrastructure providers (such as our hosting, CDN, database, AI and payment providers), or new government regulations. In such a case we will try to update our status page (/status).
14. Trademarks & Brand Use
"StreamLive Pro", the logo, slogans, and the intellectual-property rights in operating the Service — including the code, designs, templates, font dictionaries, and landing pages — are the exclusive property of StreamLive Pro. No implied license to use them is granted beyond reasonable use within the Service.
14.1 Permitted Use of Our Brand
- Journalistic mention / comparison article (nominative fair use) — permitted.
- Presenting your account as "built on StreamLive Pro" / "Powered by StreamLive Pro" — permitted with a link.
- Use of official media (brand kit — when available) within the terms published with it.
14.2 Prohibited Use of Our Brand
- Creating the impression of an official partnership, sponsorship, or endorsement not given in writing.
- Registering a similar trademark, similar domain (typosquatting), or app-store listing with a misleading name.
- Using the logo to promote a competing product, malicious content, or a breach of these Terms.
14.3 Third-Party Platform Trademarks
The logos and names of Meta, YouTube, TikTok, Twitch, Kick, X (Twitter), LinkedIn, Dailymotion, OpenAI, Anthropic, Google and our other service providers belong to their respective owners. When using StreamLive Pro, you may not:
- Present yourself as an official, approved, or affiliated partner of the above platforms ("Meta-approved", "YouTube-certified", "Official TikTok Live Partner") unless you have written approval from the relevant platform;
- Use their logos in marketing pages, ads, or listings in a way that implies sponsorship;
- Present a misleading brand name (e.g., "WhatsApp Pro Streaming") implying a connection to a third-party service.
Breaching this clause may expose you to a claim by the trademark owner — we do not serve as a shield in this matter and will not conduct a legal defense against them on your behalf.
15. Experimental Features (Beta / Preview / Early Access)
Part of the Service may include features marked "Beta", "Preview", "Early Access" or "Experimental" — for example (at times): AI Clips, live captions, advanced AI video clipping, new analytics views, new platform integrations, or new AI models. By using any experimental feature you agree that:
- The feature is provided "as-is" and may contain bugs, produce erroneous results, or stop working suddenly;
- StreamLive Pro does not guarantee stability, availability, backward compatibility, or the feature's continued existence. Experimental features may be discontinued, materially changed, or moved to a paid tier without prior notice;
- Heightened liability limitations apply — there is no warranty, express or implied, for any damage arising from use of an experimental feature;
- Preserving recordings / projects / configuration created via an experimental feature — it is your responsibility to back these up independently.
Experimental features are marked in the interface with a "Beta" or similar label.
16. Export Control & Sanctions
StreamLive Pro operates from the State of Israel and uses service providers in the US, the EU and other countries. The Service is subject to the export-control laws of Israel, the US (including EAR and OFAC), and the EU.
16.1 Geographic Restrictions
You may not use the Service, and no account will be created for:
- A resident of or person located in countries under comprehensive OFAC sanctions: Cuba, Iran, North Korea, Syria, Crimea, the Luhansk region, the Donetsk region (occupied areas of Ukraine);
- A person on a restricted list: OFAC's SDN list, the BIS Entity List, EU sanctions lists, or Israel's restricted list (such as the Ministry of Finance's designated-entities list);
- An entity designated a terrorist organization in your country, in Israel, in the US, or in the EU;
- An entity intending to use the Service for military action, weapons of mass destruction, or human-rights violations.
By registering for the Service you represent that you are not in any of the above categories and do not intend to make infringing use. We may block IP-based access from prohibited regions and suspend accounts identified as infringing, without refund.
16.2 User Responsibility
You are responsible for complying with export-control laws in your jurisdiction, including re-export of output (recordings, captions, AI output) to prohibited regions. Violating OFAC / EAR / EU laws may expose you to significant criminal and civil penalties.
16.3 Cooperation with Authorities
Subject to a request from law-enforcement / export-control agencies, we will cooperate as required by law. See /legal-requests for the formal process.
17. Dispute Resolution · Class-Action Waiver (US Users)
For users whose place of residence is the United States:
- Agreement to arbitrate: Any dispute, claim or controversy relating to the Service or these Terms will be resolved through binding, individual arbitration only, in accordance with the JAMS arbitration rules — and not in court (except claims in small-claims court that fall within that court's jurisdiction).
- Class-action waiver: You and StreamLive Pro agree that claims will be brought only individually, and not as a representative plaintiff, class member, or on behalf of others. The arbitrator may not consolidate claims. No class or collective action may be filed.
- Applicable law: The Federal Arbitration Act governs this clause.
- Jury-trial waiver: Both parties expressly waive the right to a trial before a judge or jury.
- Opt-out right: You may reject this agreement within 30 days of opening the account by emailing [email protected] with the line: "I opt out of the StreamLive Pro arbitration agreement" + your account name.
For EU, Israel and rest-of-world users: This arbitration clause does not apply to you. You may turn to consumer authorities or a court in your jurisdiction.
18. Governing Law & Jurisdiction
These Terms are governed by the laws of the State of Israel, without regard to conflict-of-laws rules. Any dispute not subject to Section 17 (for users outside the US, or US users who opted out) will be heard in the competent court in Tel Aviv-Jaffa.
Consumers with mandatory local rights (such as EU consumer-protection law or the UK Consumer Rights Act) keep the rights that cannot be contracted out of, including the right to bring proceedings in the courts where they live.
19. Changes to the Terms
We may update these Terms from time to time. Material changes will be sent by email or shown on your next dashboard login at least 14 days before they take effect, unless the change is required immediately for legal compliance or security. Continued use of the Service after the change takes effect constitutes acceptance of the new terms. If you do not agree, you can cancel your subscription or delete your account before the change takes effect; a material change to the detriment of a paid subscription applies from the next billing period. Price changes: see Section 8.3c.
20. Contact
- Service operator: KIWI AI, a trade name of Aharon Liran Twito (אהרון לירן טויטו) (Israeli business (VAT) no. 204156848), 16 Bar Ilan St., Petah Tikva, Israel
- Billing, cancellations and refunds: [email protected]
- Legal questions: [email protected]
- General support: [email protected]
- DMCA / copyright: [email protected] · /dmca
- Report abusive content: [email protected] · /abuse
- Data Protection Officer (DPO): [email protected] · /gdpr
- Security vulnerability disclosure: [email protected]
- Law-enforcement requests / Subpoenas: /legal-requests
- Subprocessors list: /subprocessors
- Full trust center: /trust · Service status: /status