Cancel a subscription or a purchase

You can cancel at any time. Cancelling stops all future charges right away, and in any case within 3 business days, and we confirm it by email.

Ways to cancel

• Online: sign in and go to Dashboard → Billing → "Cancel subscription".
• By email: write to [email protected] with your name and the email address of the account.

Refunds

You can cancel within 14 days of a payment and get a full refund, provided the paid service has not been used since the charge. After use, cancelling stops the next renewal and the subscription stays active until the end of the paid period. This applies to the first payment of a subscription and to a plan-upgrade charge (cancelling an upgrade that was not used puts you back on the previous plan at once), not to automatic renewals. Use means any action in the paid service, such as broadcasting, uploading, publishing, clips or translation. A new account gets a free 7-day trial with no credit card, and it never turns into a paid plan by itself.

Full details: Terms, section 8.

Operated by StreamLive Pro. The full business details are in the Terms of Service.