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Fair Use Policy

Effective 8 October 2026 · Part of our Terms of Service (section 8.5)

On the pricing page some things are marked “unlimited*”: viewing in our web player, multistreaming to all your destinations, and AI editing. In everyday use there is no meter on them. Each one costs us real money per minute (for example, our video provider bills us for every destination separately), so every plan has a monthly fair-use level. It sits far above what normal use needs, and it keeps prices low for everyone.

Our promises

  • A broadcast that is already live is never stopped because of this policy.
  • No content is ever deleted because of it.
  • You get a notice at 80% and at 100%, plus 20% extra room before anything changes.
  • Even after that, only the expensive extra is limited. Broadcasting, recording, editing and publishing carry on as usual.

Monthly level per plan

TrialCreatorProStudio
Destination-hoursbroadcast hours × number of destinations 4 90all 30 broadcast hours to all 3 destinations 200e.g. 33 one-hour broadcasts to 6 destinations 500e.g. 25 one-hour broadcasts to 20 destinations, or 100 to 5
Viewing minutes in our web playerviewers on YouTube, Facebook and other networks are not counted 1,000 5,000e.g. 4 one-hour broadcasts with 20 web viewers 15,000e.g. 4 one-hour broadcasts with 60 web viewers 40,000e.g. 10 one-hour broadcasts with 65 web viewers
AI editing operationspunctuation, captions, speaker detection and more 301505001,000

The level resets on the 1st of every month. Each plan's other allowances (broadcast hours, destinations at once, concurrent viewers, translation, shorts and storage) are on the pricing page and do not change. On Enterprise the level is set in your agreement.

What happens as you get close

80%An in-app notice. Nothing changes.
100%Another notice. Still nothing changes, and you have 20% more room.
After 120%Until the 1st, only the expensive extra is limited. Upgrade at any moment and the limit lifts at once.

Exactly what is limited after the extra room:

Big event coming up?

Write to us beforehand at [email protected]. We can raise the level for a one-off event without changing your plan.

What is not fair use

In such cases we contact you first, and act under our Terms of Service.

Changes

If we change the numbers we will tell you at least 30 days in advance. A change in your favour can take effect immediately.