מחיקת נתוני משתמש

User Data Deletion

Last updated: 19 October 2026

This page explains which data StreamLive Pro keeps when you connect your Facebook, Instagram, Threads, YouTube, TikTok and other accounts, and how to delete it. You can delete the connection of a single network, delete your whole account, remove the app from your Facebook settings, or ask us by e-mail.

What we keep from connected networks

When you connect a network, we keep only what we need to stream and publish on your behalf, within the permissions you approved:

• Account identity: the account ID on the network, the username or Page name, and the profile picture, so you can recognise the connected account.
• Access tokens (OAuth): an access token and a refresh token, encrypted before storage and used only for actions you ask for. We never receive or store your password.
• Pages and channels: the Pages, channels or business accounts you chose to stream or publish to (name and ID).
• Streaming details: RTMP addresses and stream keys that you entered or that the network issued for your broadcast.
• Content and data you create through us: the IDs of the broadcasts and posts you published through the service, and basic metrics for them (views, reach, likes and comment counts) shown in your dashboard.

We do not use data from the networks for advertising, profiling or training AI models, and we do not sell it.

1. Disconnect a network in the dashboard

1. Sign in to StreamLive Pro and open the dashboard.
2. In the side menu, under “Settings”, click Connections.
3. On the network’s card (for example Facebook, Instagram, YouTube or TikTok), click Disconnect and confirm. On a connection that needs reconnecting, the button is called Remove.

The connection is deleted right away, together with the access tokens, Page list, username, picture and stream keys stored with it. Where the network supports it, we also revoke the permission at the network itself.

2. Delete your whole account

1. In the dashboard side menu, click Account settings.
2. In the settings menu, click Danger Zone, then Delete my account.
3. Confirm, type DELETE (or מחק in the Hebrew interface) and enter your password. If you signed up with Google, we e-mail you a confirmation link, and the deletion starts only after you click it.

Access to the account is blocked immediately. For 30 days you can cancel the deletion by signing in again. After 30 days the account and all of its data are permanently deleted, including every network connection, broadcast, recording and file.

Before deleting, you can download a copy of your data: Account settings → Privacy → Download JSON / Download CSV.

3. Remove StreamLive Pro in Facebook, Instagram and Threads

You can also delete our data without signing in to StreamLive Pro:

• Facebook: Settings & Privacy → Settings → Business Integrations (or Apps and Websites) → select StreamLive Pro → Remove. Direct links: Business Integrations · Apps and Websites.
• Instagram: Settings → Website permissions → Apps and websites → StreamLive Pro → Remove.
• Threads: Settings → Account → Website permissions → Active → StreamLive Pro → Remove.

When you remove the app, or request data deletion on that screen, Meta sends us a signed request. We verify it and delete your Facebook, Instagram and Threads connections and their access tokens. Facebook shows you a confirmation code and a link to this page, where you can see the status of the request.

4. YouTube, TikTok and other networks

For any other network, disconnect it in the dashboard as in step 1. You can also revoke the permission at the network itself:

• YouTube (Google): Google Account permissions → StreamLive Pro → Remove access.
• TikTok: Settings and privacy → Security and permissions → Apps and services → StreamLive Pro → Remove access.
• Other networks (LinkedIn, X, Twitch and more): in that network’s security or connected-apps settings.

Revoking the permission at the network stops us from using it. To also delete the connection and its data on our side, disconnect the network in the dashboard or e-mail us.

5. Request deletion by e-mail

If you cannot access your account, or prefer that we handle it for you, send an e-mail with the subject Meta Data Deletion (or “Data deletion”). Include the e-mail address of your StreamLive Pro account and, if you have one, the confirmation code from Facebook.

To protect your account, we may ask you to confirm that you own it before we delete it.

Timeframes

• Disconnecting a network and removing the app in Facebook, Instagram or Threads: the connections and access tokens are deleted immediately.
• Account deletion: permanent 30 days after the request (the grace period in which you can cancel).
• E-mail requests: handled and completed within 30 days at most.
• Any other data received from the networks (IDs and metrics) is deleted within 30 days of account deletion.

For more information see our Privacy Policy and our GDPR rights page.

Last updated: 19 October 2026