StreamLive ProMy Twitch stream does not start
The other networks go live but Twitch stays offline? Usually the Twitch sign-in expired or a pasted key was reset. How to read the message and fix it fast.
When your broadcast starts but Twitch stays offline, the most likely cause is the Twitch sign-in. StreamLive Pro asks Twitch for your current stream key each time you go live; if the permission ended, Twitch gives no key and Twitch is skipped while the other networks go live. The second most likely cause, if you added Twitch by pasting a key, is that the key was reset on Twitch and the old one no longer works. Reconnect Twitch, or paste the new key, and go live again.
Symptom, likely cause, fix
| What you see | Likely cause | Fix |
|---|---|---|
| Twitch is skipped and a reconnect message appears | The Twitch permission ended or was removed on Twitch | Click Reconnect on the Twitch card; see Reconnect a channel whose connection expired |
| "Twitch stream key not available" | Twitch did not hand out the key for this account | Reconnect Twitch and approve every permission it asks for |
| "Twitch user not found" | The sign-in no longer matches a Twitch account | Reconnect Twitch with the account that owns the channel |
| Twitch fails right after start with a pasted key | The key was reset on Twitch | Copy the new key from Twitch's Creator Dashboard and paste it |
| The card refuses the key | A Twitch key starts with live_; another value was pasted | Copy the Primary Stream key again |
| A message that the address is not a Twitch address | A server from another network was pasted | Use rtmp://live.twitch.tv/app/ as shown in the field |
| Twitch is live but shows an old title or category | Title and category live on Twitch | Change them in your Twitch dashboard |
| Twitch was not ticked | It was left out of this broadcast | Tick Twitch in Channels before you start |
How Twitch is reached
There are two ways to add Twitch, and they fail in different ways.
- Signed in (recommended). You connect Twitch on Connections and approve on Twitch's own screen. At each start StreamLive Pro asks Twitch for your current key and sends the picture over a secure connection. A key reset on Twitch does not matter, because the new key is fetched each time. What can stop it is a permission that ended.
- Pasted key. You paste the Primary Stream key and the server into a Twitch card. This keeps working until the key is reset on Twitch; then you paste the new one.
Steps
- Read the message. When a network is skipped, the message names it and says why. Note the exact words.
- Reconnect Twitch. On Connections, click Reconnect on the Twitch card, sign in with the account that owns the channel, and approve.
- For a pasted key, open Twitch, Creator Dashboard, Settings, Stream, copy the Primary Stream key and paste it on the card. It must start with live_.
- Tick Twitch and go live. On Live stream, tick Twitch in Channels and press Start stream.
- Check on Twitch. Open your channel from another device or a private window. A short delay before the picture appears is normal.
- If only Twitch drops often, look at the upload: one stream goes up from you and our servers send it on, so a weak line affects every network: My live stream drops frames or keeps buffering.
Full setup: How to stream to Twitch from your browser. Twitch together with Kick: How to stream to Twitch and Kick at the same time.
When to contact support
If Twitch is connected, the message gives no reason, and Twitch still does not go live while other networks do, write to [email protected]. Send the broadcast time, your Twitch channel name, how Twitch was added (signed in or pasted key), and the exact message you saw. Never send the stream key itself.
Frequently asked questions
Why does Twitch not go live while YouTube does?
Usually the Twitch sign-in expired, so no key was available and Twitch was skipped. Reconnect Twitch on the Connections page and go live again.
My Twitch key stopped working. What happened?
It was most likely reset on Twitch. Copy the new Primary Stream key and paste it, or connect Twitch by signing in so the key is fetched each time.
Which server address does Twitch use?
For a pasted key, use rtmp://live.twitch.tv/app/ as shown in the field. A signed-in connection sets the address for you.
Where do I change the Twitch title and category?
In your Twitch dashboard. StreamLive Pro sends the picture and sound.
Can I read Twitch chat in StreamLive Pro?
Yes, read-only, when Twitch is connected by signing in. Replies are written on Twitch.
Keep reading
Stream key or server URL not accepted in Connections? What each message means, from "The stream key does not look right" to a Vimeo URL refused, and how to fix it.
My Kick stream does not startKick stays offline while other networks go live? Usually Kick did not hand out the stream key, the sign-in expired, or the title and category are missing.
My Telegram live stream does not showThe live goes out but nothing appears in the Telegram channel or group? Usually Start streaming was not tapped in Telegram, or the key changed. How to fix it.
Destination not supported": WHIP and HLS destinationsWhy StreamLive Pro answers "WHIP and HLS destinations are not supported yet", what to ask your service for instead, and how to add it as a Custom RTMP or SRT destination.
Want to try it? 7-day trial, no credit card.
Start free