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Smart replies to comments (off by default)

Smart replies answer comments from your own knowledge and in your own voice, and you approve every reply. What they do, what they never do, and why they are off until you choose them.

Updated November 4, 2026 · 2 min read

Status: smart replies are off by default and are being switched on for accounts step by step. If you do not see a Smart replies card under Comments > Auto-replies, it is not on for your account yet. It works on YouTube comments today.

Smart replies sit on top of the auto-replies you may already use. You give them what you know (about your channel, the questions people ask, where your links are), and they draft answers in your tone and language. By default nothing goes out until you approve it.

What you set

• About the channel, frequent questions with your answers, and where the links are, in your own words.
• Tone (for example friendly), length (for example one sentence), emoji, and your language for comments whose language is unclear.
• Your own thank-you lines, and whether to use the person's first name.
• Whether to answer "when is the next live?" from your scheduled broadcasts.

How a comment is handled

From the simplest to the most careful:

1. Spam or insults: you get a suggestion to hide it. It is hidden only if you click.
2. Sensitive topics and complaints: left for you, under Needs you. Never answered automatically.
3. A question you already answered in your FAQ: your answer, word for word.
4. "When is the next live?": from your schedule.
5. A compliment: one of your thank-you lines.
6. Only then does AI write a draft, from what you wrote. If the answer is not in your knowledge, it does not guess: the comment is left for you.

Two modes

• I approve every reply (the default): every draft waits for one click.
• Some go out on their own: only if you turn it on, only for compliments and questions, only answers that did not need AI, and with a daily limit.

There is a daily AI budget per account. When it is used up, AI drafts stop for the day and everything else keeps working.

Frequently asked questions

Will it ever reply on my behalf without asking?

Not by default. Only if you turn on "Some go out on their own", and even then only for compliments and questions with answers that did not need AI.

What if someone asks something I never wrote about?

The comment is left for you under Needs you. Smart replies do not invent answers.

Does it work on Facebook and Instagram?

Today it works on YouTube comments. Facebook Pages and Instagram are planned.

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